William W Casey

59533897, Sep 14, 1999

Feb 20, 1997

8/803113

Richard O. Pruett - Herndon VA
William C. Casey - Chantilly VA
Myron E. Harper - Burtonsville MD

Bell Atlantic Network Services, Inc. - Arlington VA

H04M 124

379 9

In an administration system for a public switched telephone network, a method of provisioning and maintaining the working status of customer network facilities is provided. The method includes the steps of receiving a service request from a customer at a living unit requesting service, and determining whether the service request from the living unit is eligible for processing by the adjunct processor. When the service request is eligible, the method automatically provisions customer equipment to execute the service request based upon information including customer identification data and customer facilities. The information is generally maintained without altering the customer facilities when a subsequent disconnect request is received from the customer. The method also includes one or more of receiving a customer request, retrieving related customer profile information, obtaining a description of the customer trouble and entering a trouble type associated therewith, building a trouble report, testing the communication line and generating test results. The method also includes the steps of grouping related open work requests and proactively determined troubles with the trouble report based on grouping rules, and building a work load for a technician.

56872127, Nov 11, 1997

Nov 1, 1995

8/551622

James C. Kinser - Silver Spring MD
William C. Casey - Silver Spring MD
Frederick D. Blum - Silver Spring MD
Mary A. Youngs - Silver Spring MD

Bell Atlantic Network Services, Inc. - Arlington VA

H04M 308
H04M 322

379 10

In an administration system for a public switched telephone network, a reactive maintenance system analyzes the working status of customer network facilities in response to a customer request reporting a customer trouble. The reactive system includes a reactive maintenance attendant station receiving the customer request, retrieving related customer profile information, obtaining a description of the customer trouble. The reactive system also includes a test system testing the communication line associated with the trouble report and generating test results. The test system also determines whether additional information is needed, or whether the trouble report can be closed out, or whether the trouble report should be dispatched to a customer work group including existing related proactive trouble reports. The reactive system also includes a work request processing and dispatch system that groups related open work requests (e. g. , proactive troubles) with the trouble report and the existing related proactive trouble reports based on grouping rules for resolution by a field technician.

57906335, Aug 4, 1998

Jul 25, 1995

8/506655

James C. Kinser - Silver Spring MD
William C. Casey - Silver Spring MD
Frederick D. Blum - Silver Spring MD
Mary A. Youngs - Silver Spring MD

Bell Atlantic Network Services, Inc. - Arlington VA

H04M 308
H04M 322

379 10

In an administration system for a public switched telephone network, a service analysis system is provided for proactively analyzing the working status of customer network facilities including a communication line in a communication cable associated with a customer. The service analysis system includes an automatic line insulation test (ALIT) system testing the communication line in the communication cable associated with the customer producing trouble indicators indicating a potentially defective communication line, and a mechanized loop testing (MLT) system testing groups prioritized for the communication line. The service analysis system also includes a data processor filtering the trouble indicators received from the ALIT system from predetermined communication services associated with the communication line that provide potentially false trouble indicators producing valid trouble indicators, and generating a list of the valid trouble indicators to be considered when determining whether the communication line is potentially defective. The data processor generates a report to be used for examining the potentially defective communication line using the prioritized groups.