Kim Marie Denneau

6479 north 94Th St, Milwaukee, WI 53224

Information Technology And Services

Fis
Senior Service Delivery Manager
Fis Sep 2012 - Jul 2014
Director - Contact Center
Fis Feb 2005 - Jul 2014
Consumer Contact Center Manager Ii
Advocare Feb 2005 - Jul 2014
Independent Distributor
Fis Feb 2005 - Jul 2014
Senior Business Analyst

Alverno College 1996 - 2000
Bachelors, Bachelor of Arts, Business Management Hamilton High School

Process Improvement
Call Centers
Management
Vendor Management
Project Management
Training
Team Leadership
Customer Satisfaction
Customer Service
Business Process Improvement
Analysis
Business Analysis
Troubleshooting
Customer Experience
Budgets
Program Management
Software Documentation
Sdlc
Networking
Product Management
Outsourcing
Cross Functional Team Leadership
Team Building
Technical Support
Strategic Planning
Integration
Quality Assurance
Leadership
Financial Services
Process Engineering
Workshop Facilitation
Change Management
Risk Management
Project Planning
Banking
Employee Management
Employee Relations
Call Center
Materials Management
Sales Networking

Greater Milwaukee Area

Financial Services

FIS

Aug 1987 to 2000
Director of Customer Service

Alverno College
Milwaukee, WI
1995 to 2000
BA in Business Management