Resumes
Resumes
Customer Experience Consultant
View pageLocation:
719 Highland Rd, Auburn, AL 36830
Industry:
Financial Services
Work:
U.S. Bank - Auburn, Alabama Area since Feb 2013
Program Manager, Customer Experience Measurement
Elavon, Inc. Nov 1999 - Feb 2013
Senior Director of Voice of the Customer
Center for Governmental Services, Auburn University Jan 1994 - Nov 1999
Survey Research Lab Manager
Center for Governmental Services, Auburn University Jan 1988 - Dec 1993
Research Associate
Draftfcb 1983 - 1985
Researcher
Program Manager, Customer Experience Measurement
Elavon, Inc. Nov 1999 - Feb 2013
Senior Director of Voice of the Customer
Center for Governmental Services, Auburn University Jan 1994 - Nov 1999
Survey Research Lab Manager
Center for Governmental Services, Auburn University Jan 1988 - Dec 1993
Research Associate
Draftfcb 1983 - 1985
Researcher
Education:
University of Illinois at Urbana-Champaign 1982 - 1983
Master of Science (M.S.), Advertising University of Illinois at Urbana-Champaign 1976 - 1981
Bachelor of Science (B.S.), Accountancy
Master of Science (M.S.), Advertising University of Illinois at Urbana-Champaign 1976 - 1981
Bachelor of Science (B.S.), Accountancy
Skills:
Market Research
Customer Experience
Qualitative Research
Strategy
Payments
Vendor Management
Financial Services
Credit Cards
Process Improvement
Crm
Electronic Payments
Research
Payment Card Processing
Analytics
Leadership
Sql
Spss
Marketing Strategy
Banking
Business Analysis
Customer Satifaction
Survey Research
Quantitative Research
Customer Experience
Qualitative Research
Strategy
Payments
Vendor Management
Financial Services
Credit Cards
Process Improvement
Crm
Electronic Payments
Research
Payment Card Processing
Analytics
Leadership
Sql
Spss
Marketing Strategy
Banking
Business Analysis
Customer Satifaction
Survey Research
Quantitative Research