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Zach Stroum Phones & Addresses

  • 1648 151St Ave SE, Bellevue, WA 98007
  • 6002 188Th Ln NE, Redmond, WA 98052 (425) 885-3936
  • Sammamish, WA
  • Mercer Island, WA
  • Kiona, WA
  • Seattle, WA

Work

Company: Nintendo Jul 2012 Address: Redmond, WA Position: Consumer service senior lead

Education

Degree: Bachelor of Arts (B.A.) School / High School: University of Washington 2011 to 2011 Specialities: Anthropology

Skills

Contact Center Operations • Team Leadership • Customer Retention • Customer Escalation Management • Situational Leadership • Performance Management • Performance Metrics • Change Management • Troubleshooting • Video Games • Sql Server Management Studio • Tableau • Visual Studio • Customer Service • Team Management • Microsoft Office • Escalation Resolution • Consumer Electronics • Social Media • Incident Handling • Oracle E Business Suite • Wireless Networking • Customer Relations • Customer Satisfaction • Meeting Planning • Remote User Support • Cisco Technologies • Forum Administration • Rightnow • Contact Centers

Interests

Writing • Politics • Illustration • Education • Environment • Photography • Science and Technology • Animal Welfare • Dog Walking • Arts and Culture

Industries

Consumer Services

Resumes

Resumes

Zach Stroum Photo 1

Quality Assurance Analyst

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Location:
1648 151St Ave, Bellevue, WA 98007
Industry:
Consumer Services
Work:
Nintendo - Redmond, WA since Jul 2012
Consumer Service Senior Lead

Nintendo of America - Redmond, WA Jun 2010 - Jun 2012
Consumer Service Lead

Nintendo of America Aug 2008 - Jun 2010
Management Trained Senior CSR

Nintendo of America Dec 2007 - Aug 2008
Management Trained CSR

Nintendo of America Sep 2005 - Dec 2007
CSR
Education:
University of Washington 2011 - 2011
Bachelor of Arts (B.A.), Anthropology
University of Washington 1998 - 2003
Mercer Island High School 1994 - 1998
Skills:
Contact Center Operations
Team Leadership
Customer Retention
Customer Escalation Management
Situational Leadership
Performance Management
Performance Metrics
Change Management
Troubleshooting
Video Games
Sql Server Management Studio
Tableau
Visual Studio
Customer Service
Team Management
Microsoft Office
Escalation Resolution
Consumer Electronics
Social Media
Incident Handling
Oracle E Business Suite
Wireless Networking
Customer Relations
Customer Satisfaction
Meeting Planning
Remote User Support
Cisco Technologies
Forum Administration
Rightnow
Contact Centers
Interests:
Writing
Politics
Illustration
Education
Environment
Photography
Science and Technology
Animal Welfare
Dog Walking
Arts and Culture
Zach Z Stroum from Bellevue, WA, age ~45 Get Report