Resumes
Resumes
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Quality Assurance Analyst
View pageLocation:
1648 151St Ave, Bellevue, WA 98007
Industry:
Consumer Services
Work:
Nintendo - Redmond, WA since Jul 2012
Consumer Service Senior Lead
Nintendo of America - Redmond, WA Jun 2010 - Jun 2012
Consumer Service Lead
Nintendo of America Aug 2008 - Jun 2010
Management Trained Senior CSR
Nintendo of America Dec 2007 - Aug 2008
Management Trained CSR
Nintendo of America Sep 2005 - Dec 2007
CSR
Consumer Service Senior Lead
Nintendo of America - Redmond, WA Jun 2010 - Jun 2012
Consumer Service Lead
Nintendo of America Aug 2008 - Jun 2010
Management Trained Senior CSR
Nintendo of America Dec 2007 - Aug 2008
Management Trained CSR
Nintendo of America Sep 2005 - Dec 2007
CSR
Education:
University of Washington 2011 - 2011
Bachelor of Arts (B.A.), Anthropology University of Washington 1998 - 2003
Mercer Island High School 1994 - 1998
Bachelor of Arts (B.A.), Anthropology University of Washington 1998 - 2003
Mercer Island High School 1994 - 1998
Skills:
Contact Center Operations
Team Leadership
Customer Retention
Customer Escalation Management
Situational Leadership
Performance Management
Performance Metrics
Change Management
Troubleshooting
Video Games
Sql Server Management Studio
Tableau
Visual Studio
Customer Service
Team Management
Microsoft Office
Escalation Resolution
Consumer Electronics
Social Media
Incident Handling
Oracle E Business Suite
Wireless Networking
Customer Relations
Customer Satisfaction
Meeting Planning
Remote User Support
Cisco Technologies
Forum Administration
Rightnow
Contact Centers
Team Leadership
Customer Retention
Customer Escalation Management
Situational Leadership
Performance Management
Performance Metrics
Change Management
Troubleshooting
Video Games
Sql Server Management Studio
Tableau
Visual Studio
Customer Service
Team Management
Microsoft Office
Escalation Resolution
Consumer Electronics
Social Media
Incident Handling
Oracle E Business Suite
Wireless Networking
Customer Relations
Customer Satisfaction
Meeting Planning
Remote User Support
Cisco Technologies
Forum Administration
Rightnow
Contact Centers
Interests:
Writing
Politics
Illustration
Education
Environment
Photography
Science and Technology
Animal Welfare
Dog Walking
Arts and Culture
Politics
Illustration
Education
Environment
Photography
Science and Technology
Animal Welfare
Dog Walking
Arts and Culture