Resumes
Resumes
Division Manager, It Customer Support Operations
View pageLocation:
Washington, DC
Industry:
Utilities
Work:
Washington Suburban Sanitary Commission
Division Manager, It Customer Support Operations
Washington Suburban Sanitary Commission
It Solution Center Section Manager Itil V3, Hdi-Scm, Mcdst
Global Support Services Dec 2010 - Jan 2013
Service Desk Manager - Itil V3, Hdi-Scm, Mcp
Capstone Corporation Apr 2009 - Dec 2010
Service Desk Supervisor
Iteq 2007 - 2009
Service Desk Supervisor
Division Manager, It Customer Support Operations
Washington Suburban Sanitary Commission
It Solution Center Section Manager Itil V3, Hdi-Scm, Mcdst
Global Support Services Dec 2010 - Jan 2013
Service Desk Manager - Itil V3, Hdi-Scm, Mcp
Capstone Corporation Apr 2009 - Dec 2010
Service Desk Supervisor
Iteq 2007 - 2009
Service Desk Supervisor
Education:
University of Maryland - University College 2003 - 2006
Bachelors, Bachelor of Science, Computer Information Systems
Bachelors, Bachelor of Science, Computer Information Systems
Skills:
Itil
Service Desk
Bmc Remedy
Help Desk Support
Troubleshooting
Windows 7
Microsoft Exchange
System Administration
Active Directory
Citrix
Microsoft Certified Professional
Customer Service
Blackberry Enterprise Server
Software Documentation
Windows Xp
Windows Xp Pro
Servers
System Deployment
Service Desk Management
Program Management
Itil V3 Foundations Certified
Desktop Support Management
Problem Management
Mcdst
Cisco Call Manager
Peoplesoft
Servicenow
Software As A Service
Customer Experience
Service Desk
Bmc Remedy
Help Desk Support
Troubleshooting
Windows 7
Microsoft Exchange
System Administration
Active Directory
Citrix
Microsoft Certified Professional
Customer Service
Blackberry Enterprise Server
Software Documentation
Windows Xp
Windows Xp Pro
Servers
System Deployment
Service Desk Management
Program Management
Itil V3 Foundations Certified
Desktop Support Management
Problem Management
Mcdst
Cisco Call Manager
Peoplesoft
Servicenow
Software As A Service
Customer Experience