Theresa R Aicardi

Greater Boston Area

Information Technology and Services

State Street Bank (Public Company; 10,001 or more employees; STT; Financial Services industry): Help Desk Specialist,  (-) 

Granite Telecommunications
North Quincy, MA
Nov 2011 to Nov 2012
Application Support Analyst
State Street Corporation
North Quincy, MA
Nov 2006 to Nov 2011
Incident Manager/Senior Associate
State Street Corporation

Aug 2005 to Nov 2006
Desktop Support/Move Coordination Technician
Ikon Optimization Project, State Street Corporation
Boston, MA
Jun 2005 to Jul 2005
Jr. Desktop Support Technician
Toyota Financial Services PC Refresh
Chelmsford, MA
Feb 2005 to Feb 2005
Lead Installation Technician
West Bridgewater Community Television
West Bridgewater, MA
Aug 2003 to Aug 2004
Media Technician
Town of East Bridgewater

Jan 2001 to Jul 2004
Local Access Director
Cox Communications/MediaOne
Weymouth, MA
Aug 1995 to Oct 1999
Production Technician
Nashoba Cable/Cablevision - Westford and Tyngsboro
Westford, MA
Nov 1993 to Aug 1995
Community Television Coordinator
Brockton Community Cable Television

Jul 1991 to Jun 1993
Access Coordinator

Clark University Computer Career Institute
Braintree, MA
Jan 2004 to Jan 2005
Master Certificate
Bridgewater State College
Bridgewater, MA
May 1990
Bachelor of Arts in Communication Arts and Sciences
Brockton High School
Brockton, MA
May 1985

Troubleshooting and repair of pc hardware and software; installation and configuration of server and client operating systems; working knowledge of Windows 95/98, 2000, and XP operating systems, Microsoft Office (Word, Outlook, PowerPoint, Excel), Microsoft Terminal Services Client, Remedy, SMS, Macromedia Dreamweaver, and Adobe Premiere