Resumes
Resumes
Senior Consultant
View pageLocation:
260 west 52Nd St, New York, NY 10019
Industry:
Retail
Work:
Barnes & Noble since Jan 2007
VP, Customer Experience
Barnes & Noble Aug 2002 - Dec 2006
Director, Customer Service Applications
Accenture Feb 2000 - Aug 2002
Senior Manager
Independent Jun 1999 - Feb 2000
Marketing Consultant
VP, Customer Experience
Barnes & Noble Aug 2002 - Dec 2006
Director, Customer Service Applications
Accenture Feb 2000 - Aug 2002
Senior Manager
Independent Jun 1999 - Feb 2000
Marketing Consultant
Education:
DePaul University
MBA, Finance University of Illinois at Urbana-Champaign
Waukegan East High School
MBA, Finance University of Illinois at Urbana-Champaign
Waukegan East High School
Skills:
E Commerce
Retail
Competitive Analysis
Leadership
Cross Functional Team Leadership
Crm
Marketing
Sales
Merchandising
Team Building
Customer Experience
Strategic Planning
Team Leadership
Advertising
Customer Service
Multi Channel Retail
Marketing Management
New Business Development
Project Management
Product Management
Customer Satisfaction
Program Management
Analysis
Analytics
Change Management
P&L Management
Process Improvement
Vendor Management
Multi Channel Marketing
Budgets
P&L
Budgeting
Customer Relationship Management
Operational Streamlining
Segmentation
Business Development
Business Analysis
Income Statement
Retail
Competitive Analysis
Leadership
Cross Functional Team Leadership
Crm
Marketing
Sales
Merchandising
Team Building
Customer Experience
Strategic Planning
Team Leadership
Advertising
Customer Service
Multi Channel Retail
Marketing Management
New Business Development
Project Management
Product Management
Customer Satisfaction
Program Management
Analysis
Analytics
Change Management
P&L Management
Process Improvement
Vendor Management
Multi Channel Marketing
Budgets
P&L
Budgeting
Customer Relationship Management
Operational Streamlining
Segmentation
Business Development
Business Analysis
Income Statement
Interests:
Golf
Theater
Tennis
Theater
Tennis