Susan P Chiles

Marketing Communications Manager, Affiliate Relations & Membership Group at American Optometric Association

Greater St. Louis Area

Marketing and Advertising

American Optometric Association - Greater St. Louis Area since Jul 2010
Marketing Communications Manager, Affiliate Relations & Membership Group
St. John's Mercy Hospital - Washington, MO Apr 2010 - Jul 2010
Public Relations/Marketing Volunteer
American Express Incentive Services 2006 - 2009
Marketing & Corporate Communications Manager
American Express Incentive Services 2004 - 2006
Promoted to Manager, Sales Communications
American Express Incentive Services 2002 - 2004
Promoted to Sales Communications Specialist

Washington University in St. Louis 2010 - 2010
Certificate in Web Design for Non-Programmers, Web Design Webster University 2004 - 2007
Master of Arts, Media Communications Management Missouri Baptist University 2002 - 2003
Bachelor of Professional Studies, Applied Management Jefferson College 2001 - 2002
Associate of Applied Science, Business Management

Brand Management
Media Communications
Marketing Communications
Marketing Strategy
B2B
Internal Communications
Advertising
Strategic Communications
Marketing
Direct Marketing
Copywriting
Loyalty Programs
Corporate Communications
Integrated Marketing
Business Development
Sales Management
Strategy
Newsletters
Management
Leadership
Budgets
Editing
B2B Marketing
Project Management
Email Marketing
Social Media Marketing
Public Relations
Marketing Management
Product Marketing
Team Building
Brand Development
Incentive Programs
Product Management
Creative Direction

Strategic marketing, business communications, sales training and development

American Express Incentive Services - Annual Award of Excellence, 2008 - Advertising Club of Kansas City, Silver Omni Award, 2004 - Quarterly Award of Excellence, 2003 - #1 Inside Sales (%/goal), 2002 - Positive Attitude Month, 2001 - #1 Inside Sales (%/goal), 2001 Sight & Sound Distributors - Employee of the Month, August, 1999 - Best Distributor Sales, “Deep Impact,” 1999 - Best Marketing Plan/Distributor Sales, “Election,” 1999 - Best Marketing Plan, “Moonshine Highway," 1996 - Best Brand Manager Sales Presentation, “Flesh and Bone,” 1994 - 2nd Prize for Best Marketing Plan, “Watch It,” 1993 - 3rd Prize for Best Marketing Plan, “Enchanted April,” 1993 - Sight & Sound Distributors Employee of the Month, 1992 - “Delighting the Customer” Awards received 5 times from 1986-2000

Saint Peters, MO

Information Technology And Services

Anthem, Inc. Jan 2007 - 2012
Senior Business Systems Analyst
Anthem, Inc. Jan 2007 - 2012
Technical Domain Project Manager
Teksystems 2007 - 2009
Business Systems Analyst
Ve Commercial Vehicles Limited (A Volvo Group and Eicher Motors Joint... 1988 - 2007
Project Coordinator

Sharepoint
Business Analysis
Ivr
Vendor Management
Integration
Sdlc
Genesys
Call Centers
Visio
Project Management
Call Logging
Business Requirements
Microsoft Project
Avaya
Systems Analysis
Cti
Ms Project
Program Management
Requirements Analysis
Avaya Technologies
Process Improvement
Management
Software Documentation
Business Process Improvement
Verint Call Recording
Cti
Vss
Agile Methodologies

Business Systems Analyst Certified Lean Practitioner
Certified Scrummaster

United States