Location:
Mount Laurel, NJ
Industry:
Financial Services
Work:
Usaa
Head of Fraud and Central Operations
Santander Bank, N.a. May 2016 - Apr 2018
Head of Fraud and Sales Practice and Payment System Risk
Td Dec 2013 - May 2016
Head of Fraud Operations
Td Jul 2011 - Dec 2013
Head of North American Customer Service - Auto Finance
Td Aug 2009 - Jul 2011
Senior Manager, Third Party Vendor Management Collections and Recovery Operations
Education:
Harvard Kennedy School 2019 - 2019
Huron University 1995 - 1999
Bachelors, Bachelor of Arts, Business, Political Science
Skills:
Banking
Vendor Management
Risk Management
Leadership
Retail Banking
Performance Management
Customer Service
Relationship Management
Call Centers
Credit
Customer Experience
Process Improvement
Financial Services
Six Sigma
Management
Strategy
Call Center
Business Analysis
Project Management
Project Portfolio Management
Leadership Development
Customer Satisfaction Research
Business Integration
Customer Satisfaction
Business Relationship Management
Software Project Management
Customer Satisfaction Analysis
Credit Risk
Financial Risk
Commercial Banking
Debt Settlement
Loans
Collections
Operational Excellence
Mortgage Lending
Change Management
Customer Relations
Debt Recovery
Business Process Improvement
Fraud
