Resumes
Resumes
Product Development Manager
View pageLocation:
3801 Wake Forest Rd, Raleigh, NC 27609
Industry:
Computer Software
Work:
RTI International since 2010
Manager, ITS Service Center
RTI International - Raleigh-Durham, North Carolina Area Mar 2007 - May 2010
ITS Help Desk Supervisor
RTI International - Raleigh-Durham, North Carolina Area Jan 2005 - May 2007
Project Manager
RTI International - Raleigh-Durham, North Carolina Area Sep 1998 - May 2005
ITS Customer Support Specialist 2
Horizon Healthware - Raleigh-Durham, North Carolina Area Jan 1993 - Sep 1998
Technical Support Associate and Trainer
Manager, ITS Service Center
RTI International - Raleigh-Durham, North Carolina Area Mar 2007 - May 2010
ITS Help Desk Supervisor
RTI International - Raleigh-Durham, North Carolina Area Jan 2005 - May 2007
Project Manager
RTI International - Raleigh-Durham, North Carolina Area Sep 1998 - May 2005
ITS Customer Support Specialist 2
Horizon Healthware - Raleigh-Durham, North Carolina Area Jan 1993 - Sep 1998
Technical Support Associate and Trainer
Skills:
Leadership
Itil
Process Improvement
It Service Management
Software Documentation
It Management
Management
Cross Functional Team Leadership
Vendor Management
Help Desk Management
Technical Support
Training
Information Technology
Team Leadership
Customer Service
Analysis
Troubleshooting
Change Management
Strategy
Business Process Improvement
Program Management
Project Management
Customer Relationship Management
Business Analysis
Data Mining
Reporting
Sla Management
Service Improvement
Operational Design
Root Cause Problem Solving
Quality Assurance
Html Design
Standard Operating Procedure
Strategic Planning
Knowledge Management
Asset Management
Itil
Process Improvement
It Service Management
Software Documentation
It Management
Management
Cross Functional Team Leadership
Vendor Management
Help Desk Management
Technical Support
Training
Information Technology
Team Leadership
Customer Service
Analysis
Troubleshooting
Change Management
Strategy
Business Process Improvement
Program Management
Project Management
Customer Relationship Management
Business Analysis
Data Mining
Reporting
Sla Management
Service Improvement
Operational Design
Root Cause Problem Solving
Quality Assurance
Html Design
Standard Operating Procedure
Strategic Planning
Knowledge Management
Asset Management
Interests:
Contributing Member
Aspca
Marley's Cat Tales
Volunteer Activities
Humane Society
Poverty Alleviation
Animal Welfare
Second Chance Pet Adoptions
Aspca
Marley's Cat Tales
Volunteer Activities
Humane Society
Poverty Alleviation
Animal Welfare
Second Chance Pet Adoptions
Languages:
English
Certifications:
Itil V3 Intermediate Service Design
Itil V3 Foundation
Loyalist
Itil
Itil V3 Foundation
Loyalist
Itil