Resumes
Resumes
Effective Call Center Leader
View pagePosition:
Call Center Manager at Ituran USA
Location:
Fort Lauderdale, Florida
Industry:
Consumer Services
Work:
Ituran USA - Fort Lauderdale since Jun 2012
Call Center Manager
Ecom Worx Jun 2007 - Mar 2010
Senior Director of Call Center Operations
GTECH - Boca Raton, Florida Sep 1995 - Aug 2006
Customer Service Operations Supervisor
Call Center Manager
Ecom Worx Jun 2007 - Mar 2010
Senior Director of Call Center Operations
GTECH - Boca Raton, Florida Sep 1995 - Aug 2006
Customer Service Operations Supervisor
Education:
Ashworth University
Pursuing Bachelor of Science Degree, Business Administration
Pursuing Bachelor of Science Degree, Business Administration
Skills:
Call Center
Call Centers
Training
Management
Performance Management
Leadership
Quality Assurance
Program Management
Customer Service
Coaching
Microsoft Office
Customer Satisfaction
Customer Retention
Process Improvement
Team Leadership
Team Building
Operations Management
Customer Experience
Account Management
Vendor Management
CRM
Workforce Management
Call Centers
Training
Management
Performance Management
Leadership
Quality Assurance
Program Management
Customer Service
Coaching
Microsoft Office
Customer Satisfaction
Customer Retention
Process Improvement
Team Leadership
Team Building
Operations Management
Customer Experience
Account Management
Vendor Management
CRM
Workforce Management
Honor & Awards:
•Awarded Employee of the Month, Awarded the Texas EBT Employee of the Quarter Award, and Awarded GTECH Building Excellence Award.
Ruby Lewis
View pageLocation:
United States
Ruby Lewis
View pageLocation:
United States