Resumes
Resumes
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Senior Director, Imaging Customer Care
View pageLocation:
Atlanta, GA
Industry:
Medical Devices
Work:
Kavo Kerr
Senior Director, Imaging Customer Care
Lexmark France 2013 - Jul 2016
Global Process Owner and Director of Asset Managment
Lexmark International, Inc. 2008 - 2012
Shared Services Director
Lexmark International, Inc. 2003 - 2008
Senior Manager - Contact Center Strategy and Partner Management
Lexmark International, Inc. 1999 - 2003
Site Director, Technical Support Contact Center
Senior Director, Imaging Customer Care
Lexmark France 2013 - Jul 2016
Global Process Owner and Director of Asset Managment
Lexmark International, Inc. 2008 - 2012
Shared Services Director
Lexmark International, Inc. 2003 - 2008
Senior Manager - Contact Center Strategy and Partner Management
Lexmark International, Inc. 1999 - 2003
Site Director, Technical Support Contact Center
Education:
University of Kentucky 1989 - 1994
Bachelors, Biology Trinity High School, Louisville, Ky
Bachelors, Biology Trinity High School, Louisville, Ky
Skills:
Management
Program Management
Outsourcing
Professional Services
Cross Functional Team Leadership
Vendor Management
Process Improvement
Technical Support
Project Management
Strategy
Call Centers
Business Process Improvement
Bpo
Service Delivery
Crm
Business Analysis
Team Building
Change Management
Workforce Management
Customer Experience
Operations Management
Lean Operations
Global Sourcing
Shared Services
Shared Service Center
Contact Centers
Organizational Leadership
Lean Transformation
Contact Center Strategy
It Asset Management
Customer Satisfaction
Leadership
Customer Relationship Management
Strategic Planning
Customer Service
Contract Management
Business Process Outsourcing
Solution Selling
Program Management
Outsourcing
Professional Services
Cross Functional Team Leadership
Vendor Management
Process Improvement
Technical Support
Project Management
Strategy
Call Centers
Business Process Improvement
Bpo
Service Delivery
Crm
Business Analysis
Team Building
Change Management
Workforce Management
Customer Experience
Operations Management
Lean Operations
Global Sourcing
Shared Services
Shared Service Center
Contact Centers
Organizational Leadership
Lean Transformation
Contact Center Strategy
It Asset Management
Customer Satisfaction
Leadership
Customer Relationship Management
Strategic Planning
Customer Service
Contract Management
Business Process Outsourcing
Solution Selling