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Roy Dicello Phones & Addresses

  • Lexington, KY
  • Simpsonville, KY
  • 4448 Turtle Creek Way, Lexington, KY 40509

Work

Company: Kavo kerr Nov 2016 Position: Senior director, imaging customer care

Education

Degree: Bachelors School / High School: University of Kentucky 1989 to 1994 Specialities: Biology

Skills

Management • Program Management • Outsourcing • Professional Services • Cross Functional Team Leadership • Vendor Management • Process Improvement • Technical Support • Project Management • Strategy • Call Centers • Business Process Improvement • Bpo • Service Delivery • Crm • Business Analysis • Team Building • Change Management • Workforce Management • Customer Experience • Operations Management • Lean Operations • Global Sourcing • Shared Services • Shared Service Center • Contact Centers • Organizational Leadership • Lean Transformation • Contact Center Strategy • It Asset Management • Customer Satisfaction • Leadership • Customer Relationship Management • Strategic Planning • Customer Service • Contract Management • Business Process Outsourcing • Solution Selling

Industries

Medical Devices

Resumes

Resumes

Roy Dicello Photo 1

Senior Director, Imaging Customer Care

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Location:
Atlanta, GA
Industry:
Medical Devices
Work:
Kavo Kerr
Senior Director, Imaging Customer Care

Lexmark France 2013 - Jul 2016
Global Process Owner and Director of Asset Managment

Lexmark International, Inc. 2008 - 2012
Shared Services Director

Lexmark International, Inc. 2003 - 2008
Senior Manager - Contact Center Strategy and Partner Management

Lexmark International, Inc. 1999 - 2003
Site Director, Technical Support Contact Center
Education:
University of Kentucky 1989 - 1994
Bachelors, Biology
Trinity High School, Louisville, Ky
Skills:
Management
Program Management
Outsourcing
Professional Services
Cross Functional Team Leadership
Vendor Management
Process Improvement
Technical Support
Project Management
Strategy
Call Centers
Business Process Improvement
Bpo
Service Delivery
Crm
Business Analysis
Team Building
Change Management
Workforce Management
Customer Experience
Operations Management
Lean Operations
Global Sourcing
Shared Services
Shared Service Center
Contact Centers
Organizational Leadership
Lean Transformation
Contact Center Strategy
It Asset Management
Customer Satisfaction
Leadership
Customer Relationship Management
Strategic Planning
Customer Service
Contract Management
Business Process Outsourcing
Solution Selling
Roy Dicello from Lexington, KY Get Report