Rosina Hughes

Mansfield, TX

Financial Services

Confidential
Advertising Regional Sales and Customer Service Manager
Business Consultant 2010 - 2014
Business Consultant
Principal Financial Group May 2009 - Aug 2009
Regional Multiproduct Manager
Principal Financial Group Sep 2005 - May 2009
Regional Sales and Customer Service Manager
Principal Financial Group Apr 2004 - Sep 2005
Sales and Customer Service Supervisor

Customer Service
Business Planning
Business Strategy
Customer Satisfaction
Analytical Skills
Customer Relationship Management
Sales Management
Sales
Customer Retention
Office Administration
Strategic Planning
Marketing Strategy
Recruiting
Investment Advisory
Business Development
Account Management
Marketing
Microsoft Office
Microsoft Excel
Microsoft Word
Multitasking
Cross Functional Team Leadership
Team Building
Training
Team Management
Management
Leadership
Spanish
Kpi Reports
New Business Development
Atention To Detail
Territory Expansion
Problem Solving
Customer Service Management
Customer Service Representatives
Email Management
Professional Phone Skills
Strategic Efficiency
Customer Loyalty
Operational Efficiency
Contact Center Technology
Strategic Leadership
Team Leadership
Contact Centers
Project Management
Business Process Improvement
Quality Assurance
Call Center Development
Call Center Administration

Spanish
English

PRINCIPAL FINANCIAL GROUP
Monterrey, N. L.
May 2009 to Aug 2009
Regional Multiproduct Manger
PRINCIPAL FINANCIAL GROUP
Monterrey, N. L.
2005 to 2009
Regional Manager
PRINCIPAL FINANCIAL GROUP
Monterrey, N. L.
2004 to 2005
Supervisor
PRINCIPAL FINANCIAL GROUP
Monterrey, N. L.
2003 to 2004
Financial Advisor
TELEPERFORMANCE
Monterrey, N. L.
2003 to 2003
Customer Service Representative
GRUPO CYDSA
Monterrey, N. L.
1993 to 1996
Treasury Funds Manager

Instituto Tecnologico y Estudios Superiores de Monterrey
1992
B.S. in Business Administration

Innovative, Bilingual, Superior Customer Service, Establishing High Level Business negotiation