US Patent:
20210224712, Jul 22, 2021
Inventors:
- Seattle WA, US
Evan Richman - Seattle WA, US
Bradley Younge - Denver CO, US
Robert P. Karaban - Rochester Hills MI, US
John Dennis - Oakland CA, US
Todd Schwartz - Seattle WA, US
Darren D. Peterson - Redmond WA, US
Peter Joseph Wilkins - Troy MI, US
Matthew Steven Hintzke - Woodinville WA, US
Sergii Semenov - Kirkland WA, US
Alex Zammitt - Riverview MI, US
Philip Pittle - Seattle WA, US
Assignee:
SKYKICK, INC. - Seattle WA
International Classification:
G06Q 10/06
G06Q 50/10
Abstract:
In one aspect of the present disclosure, activities of users within an IT service end user are recorded. A given record of a user activity may include an output of a command executed by the user, and execution information, input parameter(s) to the command, output of the command, and/or any other type of execution information. In implementations, intelligence may be built into a proxy module corresponding to the command to track an execution of the command started by the user. The execution of the command is captured and stored in a buffer such that another user within the IT service end user can review the execution of the command. In another aspect, user interfaces are provided to facilitate a user within an IT service end user to review activities in administering IT services by another user within the IT service end user.
