Richard J Butze

Jaffrey, NH

Telecommunications

BT - United States and Canada since Apr 2007
Director Quality/Customer Service/Customer Loyalty
International Network Services/Lucent Technology - US Jun 1999 - Mar 2007
•Managing Principal - Customer Loyalty/Quality
Digital Equipment/Silver Forrest/Newsbank/Analog Devices - Massachusettes: Vermont Jan 1985 - Aug 1999
VP Operations/COO

Telecommunications
Program Management
Cross Functional Team Leadership
Professional Services
Process Improvement
Managed Services
Management
Six Sigma
Vendor Management
Leadership
Outsourcing
Data Center
Cloud Computing
It Strategy
Project Management
Service Delivery
It Service Management
Pmo
Business Transformation
Pre Sales
Manufacturing Operations Management
Unified Communications
Customer Experience
Integration
Networking
Management Consulting
It Management
Business Process
Saas
Governance
Operations Management
Service Management
Team Leadership
Product Management
Customer Satisfaction
Consulting
Crm
Itil
Mobile Devices
Project Delivery
Enterprise Software
Business Analysis
It Outsourcing
Business Process Improvement
Project Portfolio Management
Strategy
Pmp
Team Management
Business Intelligence
Lean Manufacturing