Resumes
Resumes
Service Delivery Executive
View pageLocation:
213 Afton Cir southwest, North Canton, OH 44709
Industry:
Information Technology And Services
Work:
Compucom
Service Delivery Executive
Mcpc
Service Operations Manager
Mcpc Aug 2015 - Apr 2018
Service Delivery Manager
Mcpc May 2013 - Aug 2015
On-Site Supervisor For the Timken Company
Mcpc Jul 2011 - Jul 2013
On-Site Support Technician
Service Delivery Executive
Mcpc
Service Operations Manager
Mcpc Aug 2015 - Apr 2018
Service Delivery Manager
Mcpc May 2013 - Aug 2015
On-Site Supervisor For the Timken Company
Mcpc Jul 2011 - Jul 2013
On-Site Support Technician
Education:
Walsh University 2013 - 2017
Bachelors, Bachelor of Arts, Business Management Tech Trade School - Computertraining 2003 - 2004
The University of Akron
Bachelors, Bachelor of Arts, Business Management Tech Trade School - Computertraining 2003 - 2004
The University of Akron
Skills:
Microsoft Office 2007
Windows 7
Tivoli
Symantec Endpoint Protection
Live Meeting
Microsoft Office 2003
Avaya Call Pilot
Mac Os X
Windows Xp Professional
Cisco Anyconnect
Nortel Contivity
Remote Access
Usmt
Lenovo
Thinkpad
Computer Hardware
Customer Service
Technical Support
Crm
Microsoft Office
Os X
Operating Systems
Printers
Software Installation
Troubleshooting
Management
Windows Vista
Team Management
Windows Xp
Netcool
Account Management
Team Leadership
Process Improvement
Help Desk Support
Active Directory
Business Process Improvement
Windows 7
Tivoli
Symantec Endpoint Protection
Live Meeting
Microsoft Office 2003
Avaya Call Pilot
Mac Os X
Windows Xp Professional
Cisco Anyconnect
Nortel Contivity
Remote Access
Usmt
Lenovo
Thinkpad
Computer Hardware
Customer Service
Technical Support
Crm
Microsoft Office
Os X
Operating Systems
Printers
Software Installation
Troubleshooting
Management
Windows Vista
Team Management
Windows Xp
Netcool
Account Management
Team Leadership
Process Improvement
Help Desk Support
Active Directory
Business Process Improvement
Interests:
Children
Civil Rights and Social Action
Environment
Science and Technology
Human Rights
Health
Civil Rights and Social Action
Environment
Science and Technology
Human Rights
Health
Certifications:
Microsoft Certified Professional (Xp)
Microsoft Certified Systems Administrator
Prometric
Apple
Axelos Global Best Practice, License 5825790.20589611
Apple Mac Integration Basic 10.11
Apple Certified Support Professional 10.11
Itil Foundation In It Service Management
License 5825790.20589611
Microsoft Certified Systems Administrator
Prometric
Apple
Axelos Global Best Practice, License 5825790.20589611
Apple Mac Integration Basic 10.11
Apple Certified Support Professional 10.11
Itil Foundation In It Service Management
License 5825790.20589611
Service Delivery Manager
View pageLocation:
Akron, OH
Industry:
Information Technology And Services
Work:
Mcpc May 2013 - Aug 2015
On-Site Supervisor
Mcpc May 2013 - Aug 2015
Service Delivery Manager
Mcpc Jul 2011 - Jul 2013
On-Site Support Technician
Flextronics International Nov 2004 - Jul 2011
Territory Manager and Technical Team Lead and Customer Service Technician
On-Site Supervisor
Mcpc May 2013 - Aug 2015
Service Delivery Manager
Mcpc Jul 2011 - Jul 2013
On-Site Support Technician
Flextronics International Nov 2004 - Jul 2011
Territory Manager and Technical Team Lead and Customer Service Technician
Skills:
Microsoft Office 2007
Windows 7
Tivoli
Symantec Endpoint Protection
Live Meeting
Microsoft Office 2003
Avaya Call Pilot
Mac Os X
Windows Xp Professional
Cisco Anyconnect
Nortel Contivity
Remote Access
Usmt
Lenovo
Thinkpad
Computer Hardware
Customer Service
Technical Support
Crm
Microsoft Office
Os X
Operating Systems
Printers
Software Installation
Troubleshooting
Management
Windows Vista
Team Management
Windows Xp
Netcool
Account Management
Team Leadership
Process Improvement
Help Desk Support
Active Directory
Business Process Improvement
Windows 7
Tivoli
Symantec Endpoint Protection
Live Meeting
Microsoft Office 2003
Avaya Call Pilot
Mac Os X
Windows Xp Professional
Cisco Anyconnect
Nortel Contivity
Remote Access
Usmt
Lenovo
Thinkpad
Computer Hardware
Customer Service
Technical Support
Crm
Microsoft Office
Os X
Operating Systems
Printers
Software Installation
Troubleshooting
Management
Windows Vista
Team Management
Windows Xp
Netcool
Account Management
Team Leadership
Process Improvement
Help Desk Support
Active Directory
Business Process Improvement
Richard Birdwisa North Canton, OH
View pageWork:
MCPc
Jun 2011 to 2000
Supervisor
MCPc
Jun 2011 to Jul 2013
On-Site Support Technician
Flextronics
Nov 2004 to Jun 2011
Territory Manager
Jun 2011 to 2000
Supervisor
MCPc
Jun 2011 to Jul 2013
On-Site Support Technician
Flextronics
Nov 2004 to Jun 2011
Territory Manager
Education:
Deville School of Business Walsh University
North Canton, OH
2013 to 2017
Bachelors of Art in Business Management
North Canton, OH
2013 to 2017
Bachelors of Art in Business Management
Skills:
Certifications: Microsoft Certified Professional (XP), Microsoft Certified Systems Administrator (Windows Server 2000) Hardware Knowledge: Hardware Break Fix, Lenovo hardware, Apple hardware Software Knowledge: Microsoft Office 2003 to 2013, Windows XP/7/8, Apple iOS 5 to 8, Blackberry RIM software, Android OS, Apple OS X, Avaya Call Pilot, Internet Explorer 7 to 11, Chrome, Firefoxe, Cisco AnyConnect, RSA Tokens, RSA Authentication Manager, Nortel Contivity, Applix, Great Plains, BitLocker, HTML design, Adobe Reader 9 to XI, Adobe Acrobat 9 to XI, Adobe Photoshop CS5, Hyperion, UG/NX, Teammate, RoboForm, Mapped Drives & Printers, Live Meeting, Remote Assistance, Remote Desktop, Active Directory, Tivoli, Lotus Notes, SAP, Safe Guard, MobileIron MDM configuration, Citrix Receiver, VMware View, ConnectWise, Jabber, Cisco UC