Location:
Minneapolis, MN
Industry:
Information Technology And Services
Work:
Ucare Jan 2016 - Feb 2017
Itsm Analyst, Servicenow Administrator, Crm Administrator
Ucare Apr 2015 - Jan 2016
Information Systems Information Coordinator
Ucare Oct 2014 - Mar 2015
Contract Technical Writer
Hamline University Oct 2010 - Feb 2015
Assistant Swim Coach
Hamline University Jan 2011 - Oct 2014
Administrative Assistant of Athletics
Education:
Hamline University 2006 - 2010
Bachelors, Bachelor of Arts, English Language and Literature, Literature, English Language
Duluth East High School 2002 - 2006
Skills:
Knowledge Management
Servicenow
Microsoft Office
Public Speaking
Research
Editing
Microsoft Crm
Technical Writing
Nonprofits
Sharepoint Administration
Microsoft Visio
Powerpoint
Microsoft Word
Community Outreach
Business Analysis
Business Process Improvement
Photoshop
Creative Writing
Report Writing
Project Portfolio Management
Project Management
User Stories
Data Visualization
Analytical Skills
Requirements Analysis
Requirements Gathering
Requirements Management
Business Requirements
Requirements Workshops
Workshop Presentation
Data Analysis
Data Analytics
Business Analytics
Presentations
Scaled Agile Framework
Agile and Waterfall Methodologies
Agile Testing
Agile Application Development
Agile Leadership
Agile Project Management
Agile Methodologies
Wireframing
Document Management
Document Drafting
Document Review
Document Creation
Procedure Development
Procedure Manuals
Procedure Design
Business Process
Certifications:
Itil Foundation In It Service Management
Servicenow Certified System Administrator
Servicenow Certified Implementation Specialist – Project Portfolio Management