Razhon Q Marrow

9255 Towne Centre Dr, San Diego, CA 92121

Architecture & Planning

Horizon Blue Cross Blue Shield of New Jersey since Feb 2013
IT Technical Support Analyst II
Rothstein Kass Jun 2011 - Jan 2013
Helpdesk Technician
Horizon Blue Cross Blue Shield of New Jersey Jan 2010 - Apr 2011
IT Support Analyst
Horizon Blue Cross Blue Shield of New Jersey Nov 2009 - Jan 2010
PC Deployment Technician
Conway Stores Mar 2008 - May 2009
Management Information System/Help Desk

Lincoln Technical Institute 2006 - 2007
Technical Diploma, Network Systems Administration Weequahic High School 2002 - 2006
Diploma

Technical Support
Help Desk Support
Troubleshooting
Active Directory
Software Installation
Computer Hardware
Customer Service
Remote Desktop
Information Technology
Software Documentation
Windows Xp
Windows 7
Lotus Notes
Microsoft Office
Laptops
Networking
Citrix
Printers
Microsoft Outlook
Microsoft Exchange
Vmware
Vpn
Blackberry Enterprise Server
Cisco Technologies
Training
Mac
Vsphere
Sccm
Communication
Hardware
Blackberry
Windows Server
Windows
Outlook
Rsa Securid
Analysis
Tumbleweed
Symantec Antivirus
Windows 7 Migration
Pos
Antivirus
Group Policy
Altiris
Microsoft Office 2003
Voip
Desktop Support
Bitlocker
Service Delivery
Management
Peer Mentoring
Windows 10
Problem Analysis
Tier 2
G Suite
Leadership
Computer Repair
Cloud Computing
Office 365
Problem Solving
Customer Satisfaction
Microsoft Deployment Toolkit
Sharepoint
Zoom
Audio Visual Systems

Science and Technology
Education
Environment
Health

English

Preventing Workplace Harassment
Emtrain

Horizon Blue Cross Blue Shield
Newark, NJ
Feb 2013 to Nov 2014
IT Technical Support Analyst II
Desktop Support
Roseland, NJ
2011 to 2013
Helpdesk Technician
Horizon Blue Cross Blue Shield
Newark, NJ
2010 to 2011
IT Technical Support Analyst I
Horizon Blue Cross Blue Shield
Newark, NJ
2009 to 2010
PC Deployment Technician
Conway Stores
Manhattan, NY
2008 to 2009
POS Analyst

Lincoln Technical Institute
Edison, NJ
2006 to 2007
Diploma in Network Systems Administration
Weequahic High School Newark
Newark, NJ
2002 to 2006
Diploma

Assest Managment , VPN Cisco Anyconnect, Active Directory, Windows XP/ 7, Mac OS, Outlook [] Citrix, Mobile Devices, Good For Enterprise, Lync