US Patent:
20040215765, Oct 28, 2004
Inventors:
Michael Asher - Green Grove Springs FL, US
Hossein Eslambolchi - Los Altos Hills CA, US
Charles Giddens - Conyers GA, US
Jacquenetta Mason - Duluth GA, US
Prakash Rangavittal - Alpharetta GA, US
Harold Stewart - Alpharetta GA, US
International Classification:
G06F015/173
Abstract:
In accordance with the teachings of the present invention, a method of providing relevant information about a network problem is presented. In one embodiment of the present invention, methods are presented for acquiring, analyzing, and distributing relevant information to network operations personnel, which include both service provider personnel and clients. A network portal is presented. The network portal consolidates and intelligently distributes network operations information, such as alarm information in real time. As such, the information required to make informed decisions is communicated to network operations personnel in a format that facilitates the access and use of the information. In addition, as the network problem changes (i.e., resolves, escalates), the changes in the alarm information may also be communicated to network operations personnel.