Resumes
Resumes
Process Architect
View pageLocation:
33 Harold St, Milton, MA 02186
Industry:
Computer Networking
Work:
Akamai Technologies - Cambridge, MA since Nov 2006
Manager, Program Management, Customer Care
Massachusetts Institute of Technology Jan 2001 - Nov 2006
Documentation Lead, Infrastructure Team
Manager, Program Management, Customer Care
Massachusetts Institute of Technology Jan 2001 - Nov 2006
Documentation Lead, Infrastructure Team
Education:
Brown University
Bachelor of Arts, Modern Literature and Society Northeastern University
Master of Arts, Technical and Professional Writing
Bachelor of Arts, Modern Literature and Society Northeastern University
Master of Arts, Technical and Professional Writing
Skills:
Team Leadership
Technical Communication
Strategic Planning
Strategic Planning Facilitation
Change Leadership
Itil
Program Management
Business Process Improvement
Organizational Effectiveness
Operational Excellence
Metrics Definition
Operational Planning
Technical Support Operations
It Service Management
Technical Support
Change Management
Leadership
Enterprise Software
Management
Crm
Cross Functional Team Leadership
Project Management
Cloud Computing
Integration
Saas
Software Documentation
Product Management
Vendor Management
Data Center
Process Improvement
Mobile Devices
Networking
Technical Communication
Strategic Planning
Strategic Planning Facilitation
Change Leadership
Itil
Program Management
Business Process Improvement
Organizational Effectiveness
Operational Excellence
Metrics Definition
Operational Planning
Technical Support Operations
It Service Management
Technical Support
Change Management
Leadership
Enterprise Software
Management
Crm
Cross Functional Team Leadership
Project Management
Cloud Computing
Integration
Saas
Software Documentation
Product Management
Vendor Management
Data Center
Process Improvement
Mobile Devices
Networking
Languages:
Greek
Certifications:
Itil V.3 Foundation, Itil Practitioner In Service Desk and Incident Management