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Petr E Makagon

from Oakland, CA
Age ~52
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Also known as:
Alma J Hall, Petr M
Related to:
Edward Makagon
Connected to:
Brian S Makai, 49Didi Makai, 83Matthew C Makai, 41Lucille M Makaila, 45Darius A Makaitis, 50Melanie M Makakaufaki, 36Anthony D Makakoa, 40Ewelina L Makal, 51Andrew J Makala, 69Judy Makala, 54

Petr Makagon Phones & Addresses

  • Oakland, CA
  • 360 Guerrero St, San Francisco, CA 94103
  • 360 Guerrero St #213, San Francisco, CA 94103
  • 2811 California St, San Francisco, CA 94115
  • 5618 California St, San Francisco, CA 94121
  • 640 Mason St, San Francisco, CA 94108
  • Los Angeles, CA
  • Santa Cruz, CA

Work

Company: Genesys telecommunications laboratories Aug 1997 Position: Development manager

Education

School / High School: Moscow State Institute of Electronics and Mathematics (Technical University) 1988 to 1994

Industries

Computer Software

Resumes

Resumes

Petr Makagon Photo 1

Petr Makagon

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Position:
Development manager at Genesys Telecommunications Laboratories, Development manager at Genesys
Location:
San Francisco Bay Area
Industry:
Computer Software
Work:
Genesys Telecommunications Laboratories since Aug 1997
Development manager
Genesys since Aug 1997
Development manager
Education:
Moscow State Institute of Electronics and Mathematics (Technical University) 1988 - 1994

Publications

Us Patents

Method And Apparatus Enabling Voice-Based Management Of State And Interaction Of A Remote Knowledge Worker In A Contact Center Environment

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US Patent:
7222301, May 22, 2007
Filed:
Apr 2, 2003
Appl. No.:
10/406511
Inventors:
Petr Makagon - San Francisco CA, US
Andriy Ryabchun - San Francisco CA, US
Nikolay Anisimov - Concord CA, US
Assignee:
Genesys Telecommunications Laboratories, Inc. - Daly City CA
International Classification:
G06F 3/16
US Classification:
715727, 715728
Abstract:
A network system for enabling voice interaction between communications-center applications and human agents remote from the center has a primary server connected to the network the server controlling at least one routing point used by the center, a secondary server connected to the network the secondary server for generating and serving voice extensible markup language, a voice gateway associated with the secondary server, the gateway for executing voice extensible markup language and recognizing speech input, and a software platform based in the primary server and distributed in part as a server application to the secondary server, the software suite functioning as a data transformation interface between the center applications and the gateway. In a preferred use agents and applications communicate bi-directionally using VXML.

Method And Apparatus For Extended Management Of State And Interaction Of A Remote Knowledge Worker From A Contact Center

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US Patent:
7373405, May 13, 2008
Filed:
Mar 1, 2005
Appl. No.:
11/070898
Inventors:
Vladimir N. Deryugin - Lafayette CA, US
Patrick Giacomini - San Francisco CA, US
Petr Makagon - San Francisco CA, US
Andriy Ryabchun - San Francisco CA, US
Nikolay Anisimov - Concord CA, US
Assignee:
Genesys Telecommunications Laboratories, Inc. - Daly City CA
International Classification:
G06F 15/173
US Classification:
709224, 709246, 37926506
Abstract:
A network system for managing remote agents of a communication center includes a primary server connected to the network the primary server controlling at least one routing point; one or more secondary servers distributed on the network and accessible to the remote agents, the secondary server or servers having data access to agent computing platforms and communication peripherals; and, a software suite distributed in part to the secondary server or servers and distributed in part to one or more agents computing platforms and peripherals, the software suite including protocol for reporting agent status data. The system monitors agents computing platforms and peripherals for activity state through the one or more secondary servers whereupon the one or more secondary servers exchange control messaging and event related data using ISCC protocols with the primary server over the network for intelligent routing purposes.

Method And Apparatus For Integrating Agent Status Between A Customer Relations Management System And A Multiple Channel Communications Center

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US Patent:
7376227, May 20, 2008
Filed:
Nov 18, 2004
Appl. No.:
10/993837
Inventors:
Nikolay Anisimov - Concord CA, US
Petr Makagon - San Francisco CA, US
Herbert Willi Artur Ristock - Walnut Creek CA, US
Andrey Ryabchun - San Francisco CA, US
Assignee:
Genesys Telecommunications Laboratories, Inc. - Daly City CA
International Classification:
H04M 3/00
H04M 1/64
H04M 11/00
H04M 5/00
US Classification:
37926503, 379 8817, 379 9309, 37926502, 37926509
Abstract:
A system for integrating a contact center, an agent station, and a customer relation management server for communication includes a network adapter node having port connection to the contact center, the agent station, and the customer relation management server; and one or more dynamic states running on the network adapter mode wherein the one or more states described represent current agent activity and presence attributes according to model. In preferred application the customer relation management server is adapted to deliver data and or services or notification of availability thereof to the agent station based on the current state information for one or more events active or in queue for the agent station.

Method And Apparatus For Extended Management Of State And Interaction Of A Remote Knowledge Worker From A Contact Center

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US Patent:
7565428, Jul 21, 2009
Filed:
Oct 29, 2007
Appl. No.:
11/926913
Inventors:
Vladimir Neil Deryugin - Lafayette CA, US
Patrick Giacomini - San Francisco CA, US
Petr Makagon - San Francisco CA, US
Andriy Ryabchun - San Francisco CA, US
Nikolay Anisimov - Concord CA, US
Assignee:
Genesys Telecommunications Laboratories, Inc. - Daly City CA
International Classification:
G06F 15/173
US Classification:
709224, 37926506
Abstract:
A network system for managing remote agents of a communication center includes a primary server connected to the network the primary server controlling at least one routing point; one or more secondary servers distributed on the network and accessible to the remote agents, the secondary server or servers having data access to agent computing platforms and communication peripherals; and, a software suite distributed in part to the secondary server or servers and distributed in part to one or more agents computing platforms and peripherals, the software suite including protocol for reporting agent status data. The system monitors agents computing platforms and peripherals for activity state through the one or more secondary servers whereupon the one or more secondary servers exchange control messaging and event related data using ISCC protocols with the primary server over the network for intelligent routing purposes.

System For Distributing Vxml Capabilities For Execution On Client Devices

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US Patent:
7792254, Sep 7, 2010
Filed:
Dec 2, 2004
Appl. No.:
11/003723
Inventors:
Nikolay Anisimov - Concord CA, US
Petr Makagon - San Francisco CA, US
Herbert Willi Artur Ristock - Walnut Creek CA, US
Andrey Ryabchun - San Francisco CA, US
Michael Perlmutter - San Francisco CA, US
Dan Kikinis - Saratoga CA, US
Assignee:
Genesys Telecommunications Laboratories, Inc. - Daly City CA
International Classification:
H04M 1/64
US Classification:
379 8817, 37920112, 37922109
Abstract:
A system for interacting with voice extensible markup language application content includes a content source node connected to a network for rendering availability of voice extensible markup language content and code; a communication device connected to the network for acquiring at least the code rendered available; and a software interface running on the communication device for determining local existence of at least the code acquired and initializing execution of found code. Upon code execution, the content may be played on the communication device without a persistent network connection to the enterprise hosting the content.

Method And Apparatus For Extending Contact Center Configuration Data For Access By Third-Party Applications Over A Data Network

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US Patent:
7823167, Oct 26, 2010
Filed:
Oct 23, 2002
Appl. No.:
10/279435
Inventors:
Petr Makagon - San Francisco CA, US
Andriy Ryabchun - San Francisco CA, US
Nikolay Anisimov - Concord CA, US
Assignee:
Genesys Telecommunications Laboratories, Inc. - Daly City CA
International Classification:
G06F 9/44
G06F 15/16
US Classification:
719328, 719316, 709230
Abstract:
A system for transforming and transmitting communication-center configuration and service data from a communication-center environment to one or more third-party applications over a data network includes an intermediate service point connected to the network between the communicating parties, a set of application program interfaces for transforming and transmitting communication-center data from the center to the intermediate service point, and a set of application program interfaces for transmitting the communication-center data from the service point to one or more of the third party applications. In a preferred application, the third-party applications can be disparate platforms, and Java-based data is sent to the service point from the center and used for instantiating at least one data model, the model described as an XML document, which is rendered accessible in whole or part to a requesting third-party application or applications according to protocol used by the third-party application or applications.

Method For Implementing And Executing Communication Center Routing Strategies Represented In Extensible Markup Language

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US Patent:
7907598, Mar 15, 2011
Filed:
Dec 22, 2005
Appl. No.:
11/317105
Inventors:
Nikolay Anisimov - Concord CA, US
Petr Makagon - San Francisco CA, US
Herbert Willi Artur Ristock - Walnut Creek CA, US
David Anderson - Hillsborough NC, US
Colin Michael Leonard - Raleigh NC, US
Yi Zhang - Daly City CA, US
Vitaliy Teryoshin - Daly City CA, US
Assignee:
Genesys Telecommunication Laboratories, Inc. - San Francisco CA
International Classification:
H04L 12/66
US Classification:
370352, 370401, 370466
Abstract:
A method is provided for supplementing existing interaction routines in a contact center with added capability including acts for (a) creating at least one rule having at least one rule attribute; (b) creating one or more processes, the processes integral to the rule; (c) defining the at least one rule and integral processes as a strategy; and (d) linking the strategy to the interaction routine, the link serving to cause execution of the strategy during an interaction between an entity and the routine, execution thereof promoting further interaction defined in the strategy.

Method For Dynamically Converting Voice Xml Scripts Into Other Compatible Markup Language Scripts Based On Required Modality

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US Patent:
8117538, Feb 14, 2012
Filed:
Dec 19, 2008
Appl. No.:
12/339904
Inventors:
Nikolay Anisimov - Concord CA, US
Petr Makagon - San Francisco CA, US
Andriy Ryabchun - Mill Valley CA, US
Mark Scott - Willowdale, CA
Assignee:
Genesys Telecommunications Laboratories, Inc. - Daly City CA
International Classification:
G06F 17/00
US Classification:
715239
Abstract:
In a contact center, a routing interface for enabling redirection of interactions from one scripted resource type to another includes a language transformation engine executable from a browser application resident on a digital medium installed on or accessible to a computing appliance, and an interactive panel accessible through the browser application the panel containing selectable modality options. The language transformation engine has network access to a language server, and a routing strategy server, and wherein VXML scripts downloaded to the browser are transformed into scripts expressed in another markup language for presentation and wherein the transformed scripts are used at an end resource that the interaction is redirected to.
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Petr E Makagon from Oakland, CA, age ~52 Get Report