Nicole E Pollard

Computer & Network Security

Apex Systems/Dell
Technical Support Specialist
Canon, Inc. Feb 2001 - Mar 2007
Technical Support Specialist

Tallwood High School 1992 - 1993
Salem High School 1990 - 1992

Technical Support
Call Centers
Technical Writing
Networking
Databases
Software
Printers
Computers
Customer Service
Windows
Microsoft Office
Project Management
Cell Phone Setup and Configuration
Data Entry
Java
Windows Sharepoint Services
Wordpress
Mac
Retail
Customer Retention

Civil Rights and Social Action
Environment
Science and Technology
Human Rights
Animal Welfare
Arts and Culture

50002 Cherry Hill Rd, Canton, MI 48187

Insurance

Beaumont Hospital, Royal Oak, MI - Royal Oak, MI since Jul 2011
Service Excellence Analyst
William Beaumont Health System since Jan 2011
Service Excellence Analyst
Johns Hopkins HealthCare - Glen Burnie, Maryland Aug 2009 - Jun 2011
Customer Service Supervisor
Johns Hopkins HealthCare Jan 2009 - Jan 2011
Customer Service Supervisor
Chidlren's Hospital of Michigan - Detroit, MI May 2007 - Jun 2009
Physician Relations Coordinator

Healthcare
Healthcare Management
Coaching
Analysis
Customer Service
Leadership
Customer Satisfaction
Project Management
New Business Development
Recruiting
Troubleshooting
Insurance
Team Building
Onboarding
System Administration
Human Resources
Budgets
Performance Management
Team Leadership
Hospitals
Physicians
Employee Benefits
Management
Public Speaking
Microsoft Word
Project Planning
Software Documentation
Powerpoint
Program Management
Business Analysis
Training
Data Analysis
Leadership Development
Process Improvement
Microsoft Excel
Cross Functional Team Leadership
Employee Relations
Crm
Research
Change Management
Strategic Planning
Outlook
Quality Assurance
Policy
Data Entry
Access
Time Management
Microsoft Office

Children
Economic Empowerment
Civil Rights and Social Action
Education
Environment
Poverty Alleviation
Human Rights
Animal Welfare
Health