Resumes
Resumes

Contact Center Manager
View pageLocation:
Philadelphia, PA
Industry:
Insurance
Work:
CIGNA since Mar 2012
Contract Specialist-Quality Review
CIGNA Mar 2007 - Mar 2012
Claims Senior Specialist
CIGNA 2007 - 2009
Customer Service Manager
Contract Specialist-Quality Review
CIGNA Mar 2007 - Mar 2012
Claims Senior Specialist
CIGNA 2007 - 2009
Customer Service Manager
Education:
Wilmington University 2019 - 2023
Bachelors, Organizational Management
Bachelors, Organizational Management
Skills:
Call Center
Process Improvement
Health Insurance
Insurance
Outlook
Employee Engagement
Career Development Coaching
Employee Benefits
Customer Service
Medicare
Provider Relations
Microsoft Excel
Claim
Customer Satisfaction
Customer Retention
Call Centers
Business Process Improvement
Contact Centers
Healthcare
Leadership
Management
Team Building
Training
Vendor Management
Customer Experience
Strategic Planning
Operations Process Improvement
Communication
Process Improvement
Health Insurance
Insurance
Outlook
Employee Engagement
Career Development Coaching
Employee Benefits
Customer Service
Medicare
Provider Relations
Microsoft Excel
Claim
Customer Satisfaction
Customer Retention
Call Centers
Business Process Improvement
Contact Centers
Healthcare
Leadership
Management
Team Building
Training
Vendor Management
Customer Experience
Strategic Planning
Operations Process Improvement
Communication