Monica Betigeri

3588 Sunnymead Ct, San Jose, CA 95117

Computer Software

Satmetrix Systems since Jul 2007
Regional Director, Professional Services
Satmetrix 2007 - Dec 2010
Senior Program Manager
T-Mobile Jun 2004 - Jun 2007
Senior Business Analyst
Two Degrees Consulting at AT&T Wireless Oct 2002 - May 2004
IT System Analyst
Verizon Wireless Jan 1997 - Sep 2001
Project Manager / Fraud Analyst

Washington State University - College of Business and Economics 2001 - 2003
Bachelors, Business Administration University of Washington

Vendor Management
Business Analysis
Program Management
Customer Experience
Customer Experience Management
Net Promoter Score
Leadership
Management
Voice of the Customer
Six Sigma
Team Management
Data Analysis
Saas
Professional Services
Call Centers
Sales
Pmo
Analytics
Business Process Management
Enterprise Software
Databases
Customer Relationship Management
Crm
Software Development Life Cycle
Software Implementation
Customer Experience Design
Customer Insight
Customer Segmentation Strategy
Agile and Waterfall Methodologies
Coaching and Mentoring
Data Mining
It Project and Program Management
Lean Six Sigma
Business Process Improvement
Cross Functional Team Leadership
Client Onboarding
Client Engagement
Client Journey Mapping
Customer Profiling
Relationship Building
Strategic Business Planning
Team Leadership and Development
Requirements Gathering
Client Management

Children
Cooking
Electronics
Home Improvement
Education
Gourmet Cooking
Science and Technology
Disaster and Humanitarian Relief
Home Decoration

English
Hindi
Punjabi

Net Promoter Certified