Mike S Lavarias

30 Dragonfly, Irvine, CA 92604

Consumer Electronics

Belkin International
Business Intelligence and Analytics Manager - Customer Advocacy
Herbalife Sep 2014 - Apr 2015
Manager, Global Contact Center - Workforce Management and Analytics
Sears Holdings Corporation Oct 2011 - Sep 2014
Workforce Planning Analyst
Isagenix International Nov 2008 - Oct 2011
Workforce Manager and Resource Planning and Operations Specialist
Altour Incentive Management Nov 2006 - Oct 2008
Account Manager and Client Services Manager

Military Police School: United States Army 2008 - 2009
Arizona State University 2000 - 2004
Bachelors, Bachelor of Arts, Communication, Journalism Sunnyside High School 1996 - 2000

Call Centers
Forecasting
Customer Service
Leadership
Training
Customer Satisfaction
Process Improvement
Data Analysis
Microsoft Excel
Operations Management
Vendor Management
Inventory Management
Process Scheduler
Call Center
Peoplesoft
Coaching
Outlook
Temporary Placement
Access
Powerpoint
Microsoft Word
Management
Customer Experience
Team Building
Analysis
Strategy
Team Leadership
Business Intelligence
Cross Functional Team Leadership
Customer Relationship Management
Project Management
Workforce Management
Salesforce.com
Strategic Planning
Performance Management
Analytics
Quality Assurance
Program Management
Account Management
Customer Retention
Sales
Public Speaking
Business Process
Tableau
Sql
Business Analysis
Business Strategy
Business Requirements
Product Management
Business Intelligence Tools

English

Tempe, AZ