Wells Fargo Oct 2014 - Dec 2015
Assistant Vice President - Regional Collection Center Manager
Bank of America Home Retention Division/Central Postponement Group Foreclosure Referral Review Oct 2009 - May 2014
Team Manager
Citi Mortgage Collections/Citi Mortgage Customer Service/Citi Cards Bilingual Collections Jul 2007 - Oct 2009
Unit Manager
Sprint Nov 2006 - Jul 2007
Retail Store Manager
Citi Aug 2005 - Nov 2006
Unit Manager
Education:
Del Mar College 1973 - 1975
Roy Miller High School 1970 - 1973
Skills:
Corporate Training Customer Service Management Collections Management Risk Management Coaching Call Centers Customer Service Interviews Leadership Management Mentoring Sales Team Leadership Team Management Analysis Business Analysis Customer Experience Retail Team Building Vendor Management Mortgage Lending Banking Credit Business Process Process Improvement Financial Analysis