Michael S Klappa

8534 Monrovia St, Lenexa, KS 66215

Information Technology And Services

Sprint
Regional Manager - Network Lrf Design
Maryville Technologies May 2010 - Apr 2013
Engagement Manager and Program Manager
Intronic Solutions Group Jan 2010 - Apr 2010
Senior It Program Manager
Sprint Jan 2001 - Sep 2009
Manager of Program Management  Wlnp Business Management; It and Network Application Development Unit
Birch Communications Mar 2000 - Jan 2001
Program Manager - Market Expansion; New Technical Sites

Penn State University
Midamerica Nazarene University
Bachelors, Bachelor of Arts, Information Systems Mcdowell High School

Vendor Management
Program Management
Telecommunications
Cross Functional Team Leadership
Management
Project Management
It Strategy
Itil
Change Management
Business Process Improvement
It Service Management
Information Technology
Process Improvement
Leadership
Enterprise Software
Integration
Project Portfolio Management
Business Analysis
Sdlc
Business Process
Project Planning
Requirements Analysis
Pmp
It Management
Training
Enterprise Architecture
Customer Relations
Negotiation
Team Building
Strategic Planning
Process Engineering
Customer Service
Pmo
Visio
Software Documentation
Outsourcing
System Deployment
Wireless
Operations Management
Application Development
Strategy
Team Leadership
Networking
Consulting

Itil V3 Foundation Certified
Agile / Scrum Trained.

Sprint Corporation

Apr 2013 to 2000
Regional Manager - Sprint Network
Maryville Technologies
Overland Park, KS
May 2010 to Apr 2013
Engagement Manager / Program Manager / Senior IT Consultant
Intronic Solutions
Overland Park, KS
Jan 2010 to Apr 2010
Senior IT Project Manager
Sprint Nextel Corporation
Overland Park, KS
Jan 2001 to Sep 2009
Manager of Program Management - WLNP Customer Care Business Unit
Birch Telecom, Inc
Kansas City, MO
Mar 2000 to Jan 2001
Program Manager for Market Expansions
Western Auto Supply Company
Kansas City, MO
Sep 1993 to Mar 2000
Vendor Relations Manager and Buyer for Supply and Equipment
General Electric Corporation
Erie, PA
Sep 1990 to Sep 1993
Electrical Engineer

Mid America Nazarene University
2009
BA in Information Systems

Maryville Technologies

May 2010 to 2000
Engagement Manager / Program Manager / Senior IT Consultant
Intronic Solutions
Overland Park, KS
Jan 2010 to Apr 2010
Senior IT Project Manager
Sprint Nextel Corporation
Overland Park, KS
Jan 2001 to Sep 2009
Manager of Program Management - WLNP Customer Care Business Unit
Birch Telecom, Inc
Kansas City, MO
Mar 2000 to Jan 2001
Program Manager for Market Expansions
Western Auto Supply Company
Kansas City, MO
Sep 1993 to Mar 2000
Vendor Relations Manager and Buyer for Supply and Equipment
General Electric Corporation
Erie, PA
Sep 1990 to Sep 1993
Electrical Engineer

Mid America Nazarene University
2009
BA in Information Systems

ITIL v3 Certification ITIL Foundation Feb 2011

Kansas City, Missouri Area

Information Technology and Services

ITIL
Vendor Management
Telecommunications
IT Service Management
Customer Relations
Program Management
Process Improvement
Negotiation
Team Building
Change Management
Project Planning
Strategic Planning
Process Engineering
Project Portfolio Management
Operations Management
Application Development
Business Analysis
Requirements Analysis
SDLC
Leadership

ITIL v3 Foundation Certified, http://www.itil-officialsite.com