Melvin Vives

Burson Marsteller/Sudler and Hennessey (WPP)
New York, NY
Jun 2010 to Apr 2013
Level 2 Mac/PC Desk side Support
Switchspace
Brooklyn, NY
Nov 2006 to May 2010
Telecom Engineer Ops / Junior Database Administrator
Columbia University
New York, NY
Mar 2004 to Sep 2009
Telephone Support Engineer / PC Walk-in Support / Software Licensing
Florida International University
Miami, FL
Oct 2002 to Feb 2004
Field Team Lead / Macintosh /PC Desk side Support Engineer
Landor and Associates/Young and Rubicam (WPP)
New York, NY
Jul 1999 to Oct 2002
Senior Desk side Support Engineer

Columbia University
New York, NY
2004 to 2006
Some College in Computer Science

MS Office 2003, 2007 (PC), 2008, 2011 (Mac), MS Exchange 2007, Active Directory, Open Directory, Kayako, Remedy, Service Now, Service Manager 7, GoToAssist, RealVNC, Acronis TrueImage, Norton Ghost, VMWare, VirtualBox, Microsoft MDT, Apple Remote Desktop, Jamf Casper Suite, Parallels, Pages 09, iLife 09-11, iTunes, Adobe Creative Suite CS3, CS4, CS5, Final Cut Pro, Sophos Antivirus, Sophos Safe Guard, Norton Antivirus, Cisco VPN, Mac OS X 10.1-8, Mac OS X Server 10.5 (Leopard) -10.7 (Snow Leopard), MS Windows XP/Vista/7/8, Windows Server 2008 R2, Ubuntu Linux Desktop 12, Apple Macbook Pro, Macbook, iMac, Mac Pro, Mac Mini, Macbook Air, HP Proliant servers, Elite and Elitebook, Dell PowerEdge, Lenovo T Series, Blackberry, iPhone, iPad, Samsung Galaxy Tab, Android, HP multifunction printers, Xerox Firey printers