Resumes
Resumes
Manager, Continuous Service Improvement At Time Warner Cable
View pagePosition:
Continuous Service Improvement Manager at Time Warner Cable
Location:
Washington D.C. Metro Area
Industry:
Telecommunications
Work:
Time Warner Cable - Herndon, VA since Nov 2011
Continuous Service Improvement Manager
Time Warner Cable May 2008 - Nov 2011
Manager, Commercial Integration
Time Warner Cable Sep 2007 - May 2008
Process Analyst
Time Warner Cable Mar 2006 - Sep 2007
Service Delivery Analyst
SwissFone Oct 2001 - Nov 2005
Quality Assurance Technician
Continuous Service Improvement Manager
Time Warner Cable May 2008 - Nov 2011
Manager, Commercial Integration
Time Warner Cable Sep 2007 - May 2008
Process Analyst
Time Warner Cable Mar 2006 - Sep 2007
Service Delivery Analyst
SwissFone Oct 2001 - Nov 2005
Quality Assurance Technician
Education:
Northwestern University 1988 - 1992
Bachelor of Science (BS), Education and Chemistry
Bachelor of Science (BS), Education and Chemistry
Honor & Awards:
Total Quality Service, TQS, Award Recipient 2006, Time Warner Cable
WICT Rising Leaders Program, 2012
Certifications:
ITIL Service Lifecycle: Continual Service Improvement, PeopleCert
ITIL v3 Foundations, PeopleCert
ITIL v3 Foundations, PeopleCert
Melissa Sokban
View pageLocation:
13549 Dodsworth Dr, Bristow, VA 20136
Skills:
Engineering
Business Process
Remedy
Business Process
Remedy