Mason J Burks

St, Louis, MO

Computer Networking

U.S. Cellular - Saint Louis, MO since Oct 2012
Service Technician
Sprint Inc - Florissant, MO Apr 2010 - Jun 2012
Lead Technical Consultant
T-Mobile Aug 2007 - Jan 2010
Customer Service Representative
Bell Industries/ SunRocket Internet Phone Company Jun 2006 - Jul 2007
Technician II
Boys & Girls Club of Springfield, Inc. Jun 2005 - Aug 2006
Teen Athletic Coordinator

Missouri State University 2003 - 2009
Bachelor of Science, Computer Information Systems 2003 Central Missouri State University 2002 - 2003
Parkway North H.S 1998 - 2002
H.S Diploma, General Studies

Microsoft Office
Linux
Virtualbox
Open Source Software
Cisco Routers
Cisco Networking
Equipment Installation
Network Administration
Databases
Data Entry
Sip
Customer Service
Technical Leadership
Data Analysis
Process Management
Operating Systems
Mobile Applications
Customer Satisfaction
Networking
Telecommunications
Process Improvement
Sales
Troubleshooting
Voip
Wireless
Technical Support
Management
Leadership
Team Building
Training
Team Leadership

Sprint Inc

Apr 2010 to 2000
Lead Technical Consultant
T- Mobile Customer Care Center
Springfield, MO
Aug 2007 to Jan 2010
Customer Service Representative
SunRocket Internet Phone Company
Springfield, MO
Jun 2006 to Jul 2007
Technician II
Washington University
St. Louis, MO
Jun 2003 to 2006
Office Assistant

SKILLS Exceptional communication and customer service aptitude. A+ and Network+ Trained Highly knowledgeable in Microsoft Office Suite, Operating Systems, Session Initiation Protocols (SIP), and other interface software. Experienced with Microsoft XP, 2000, Windows 7 and Linux based operating systems installation, maintenance, and driver related issue. Specialist TCP/IP, DNS, and IP routing relate issues.