Resumes
Resumes
Customer Experience Team Manager
View pageLocation:
301 Constitution Ave, Bayonne, NJ 07002
Industry:
Computer Software
Work:
NAVEX Global - Formerly Global Compliance in Charlotte, North Carolina since Apr 2011
Performance Coach
NAVEX Global - Formerly Global Compliance in Charlotte, North Carolina Nov 2008 - Apr 2011
Communication Specialist
Alltel - Little Rock, Arkansas May 2006 - May 2008
Executive Customer Relations Coordinator
Alltel - Little Rock, Arkansas Feb 2005 - May 2006
Customer Service Representative
Army National Guard - North Little Rock, Arkansas Jul 2001 - Jul 2005
Petroleum Supply Specialist
Performance Coach
NAVEX Global - Formerly Global Compliance in Charlotte, North Carolina Nov 2008 - Apr 2011
Communication Specialist
Alltel - Little Rock, Arkansas May 2006 - May 2008
Executive Customer Relations Coordinator
Alltel - Little Rock, Arkansas Feb 2005 - May 2006
Customer Service Representative
Army National Guard - North Little Rock, Arkansas Jul 2001 - Jul 2005
Petroleum Supply Specialist
Education:
University of Phoenix 2011 - 2012
BS, Business Finance University of Phoenix 2009 - 2011
AA, Communications
BS, Business Finance University of Phoenix 2009 - 2011
AA, Communications
Skills:
Leadership
Training
Customer Service
Process Improvement
Microsoft Office
Project Management
Software Documentation
Coaching
Management
Team Building
Employee Training
Call Centers
Salesforce.com
Analysis
Customer Relationship Management
Team Leadership
Technical Writing
Troubleshooting
Research
Solution Selling
Data Analysis
Editing
Program Management
Marketing
Business Process Improvement
Instructional Design
Quality Assurance
Leadership Development
Business Ethics
Proposal Writing
Human Resources
Operations Management
Software As A Service
Investigative Interviewing
Design Thinking
Mentoring
Talent Management
Organizational Leadership
People Development
Training and Development
Team Management
Executive Leadership
Employee Learning and Development
Customer Success
Customer Experience Design
Software Consulting
Pricing and Scoping
L&D
Gainsight
Zendesk
Training
Customer Service
Process Improvement
Microsoft Office
Project Management
Software Documentation
Coaching
Management
Team Building
Employee Training
Call Centers
Salesforce.com
Analysis
Customer Relationship Management
Team Leadership
Technical Writing
Troubleshooting
Research
Solution Selling
Data Analysis
Editing
Program Management
Marketing
Business Process Improvement
Instructional Design
Quality Assurance
Leadership Development
Business Ethics
Proposal Writing
Human Resources
Operations Management
Software As A Service
Investigative Interviewing
Design Thinking
Mentoring
Talent Management
Organizational Leadership
People Development
Training and Development
Team Management
Executive Leadership
Employee Learning and Development
Customer Success
Customer Experience Design
Software Consulting
Pricing and Scoping
L&D
Gainsight
Zendesk
Interests:
Yoga
Films
Books
Music
Genealogy
Films
Books
Music
Genealogy
Languages:
English
Certifications:
Certified Compliance and Ethics Professional (Ccep)
Front-End Foundations
Sales: Customer Success
Customer Service Foundations
Onboarding New Hires
Managing For Results
Design Thinking: Customer Experience
Creating A Positive Customer Experience
The Neuroscience of Learning
User Experience: the Beginner’s Guide
Front-End Foundations
Sales: Customer Success
Customer Service Foundations
Onboarding New Hires
Managing For Results
Design Thinking: Customer Experience
Creating A Positive Customer Experience
The Neuroscience of Learning
User Experience: the Beginner’s Guide
Mashari Walker Charlotte, NC
View pageWork:
NAVEX Global
2011 to 2000
Performance Coach
Communication Specialist
2008 to 2011
Alltel
Little Rock, AR
2006 to 2008
Executive Relations Coordinator
Customer Service Representative
2005 to 2006
2011 to 2000
Performance Coach
Communication Specialist
2008 to 2011
Alltel
Little Rock, AR
2006 to 2008
Executive Relations Coordinator
Customer Service Representative
2005 to 2006
Education:
University of Phoenix School of Business
2013
B.S. in Finance
University of Phoenix Axia College
2011
A.A. in Communications
2013
B.S. in Finance
University of Phoenix Axia College
2011
A.A. in Communications
Skills:
Adaptive, Customer Service, Leadership, Organization, Problem Resolution