Mary Therese Graba

11500 Deerwood Cir north, Dayton, MN

Telecommunications

Graba Enterprises, LLC since Oct 2010
President/Owner
Cazarin Interactive Jan 2010 - Jul 2010
Bus Analyst, Team Builder
Graba Household 2003 - 2010
Project Manager
Medtronic May 2002 - Apr 2003
Sr IT Business Analyst
Focal Communications May 2000 - Mar 2002
Customer Care Manager

DePaul University 1986 - 1994
M.S./B.S., Telecommunications/Physics - Microelectronics ; minor in Computer Science St Scholastica Academy 1977 - 1981

Cross Functional Team Leadership
Sharepoint
Software Documentation
Business Analysis
Process Improvement
Telecommunications
Disaster Recovery
Team Leadership
Vendor Management
Ms Project
Account Management
Quality Assurance
Service Delivery
Documentation
Customer Satisfaction
Technical Documentation
Project Delivery
It Service Management
Medical Devices
Usability Testing
Stress Management
Network Migrations
Business Communications
Software Development Methodologies
Issue Identification
Client Services
Medical Terminology
Aromatherapy
Meditation
Reiki
Intuitiveness
Mindfulness Based Stress Reduction
Mindfulness Meditation
Breathwork
Essential Oils
Operations
Project Implementation
Issues Management
Sales Support
Website Administration
Website Redesign
Network Operations
Client Relationship Building
Laboratory Medicine
Business Plan Formulation
Entrepreneurial Experience
Microsoft Office 2010
Spiritual Healing
Complimentary and Alternative Medicine
Activist

Social Services
Children
Education
Environment
Science and Technology
Health

German

Sears Retail Store Frame Relay Conversion Project
Awarded Sears Account Team Award and the IBM Global Services Project Team Award for the Sears Retail Store Frame Relay Conversion Project.

Reiki Level Iii Master Practitioner
Essential Oils For Therapeutic Use

GRABA ENTERPRISES LLC

2010 to 2012
Operational Consultant for TailWind Voice & Data
CAZARIN INTERACTIVE

2010 to 2010
Business Process Analyst
GRABA HOUSEHOLD

2003 to 2010
Project Manager
MEDTRONIC

2002 to 2003
Senior IT Business Systems Analyst
FOCAL COMMUNICATIONS

2000 to 2002
Customer Care Manager
IBM GLOBAL SERVICES
Schaumburg, IL
1989 to 1999
Project Manager
IBM GLOBAL SERVICES

1989 to 1999
Associate Business Area Manager/Project Manager
IBM GLOBAL SERVICES

1989 to 1999
Advisory Technical Staff Member
IBM GLOBAL SERVICES

1989 to 1999
Technical Staff Member
IBM GLOBAL SERVICES

1989 to 1999
Lead Analyst
TELCORP

1986 to 1988
Account Manager/Implementation Rep
Evanston Hospital
Evanston, IL
1980 to 1986
Computer Operator

De Paul University
Chicago, IL
1992 to 1994
MS in Telecommunications
DePaul University
Chicago, IL
1981 to 1986
BS in Physics, minor-Computer Science
St Paul College in business plan writing

Business Analysis, Project Management, Operational Consulting, Process Improvement, Complimentary Alternative HealthCare, Quality, Customer Service, Management, software development lifecycle, PM web design