Resumes
Resumes

Vice President - Vendor Management
View pageLocation:
473 Central Park west, New York, NY 10025
Industry:
Internet
Work:
Credit Suisse
Vice President - Vendor Management
Agoda
Global Manager, Customer Experience
Airbnb Feb 2015 - Sep 2017
North America Quality Assurance Manager
Visiting Nurse Service of New York Jun 2012 - Jan 2015
Manager of Customer Service Training and Quality
Visiting Nurse Service of New York Nov 2009 - Jun 2012
Manager of Member Services
Vice President - Vendor Management
Agoda
Global Manager, Customer Experience
Airbnb Feb 2015 - Sep 2017
North America Quality Assurance Manager
Visiting Nurse Service of New York Jun 2012 - Jan 2015
Manager of Customer Service Training and Quality
Visiting Nurse Service of New York Nov 2009 - Jun 2012
Manager of Member Services
Education:
Stony Brook University 2001 - 2005
Bachelors, Bachelor of Arts, Psychology Morehouse College 2000 - 2001
Bachelors, Bachelor of Arts, Psychology Morehouse College 2000 - 2001
Skills:
Training
Management
Leadership
Customer Service
Project Management
Process Improvement
Call Centers
Healthcare
Budgets
Coaching
Outsourcing
Program Management
Nonprofits
Vendor Management
Quality Assurance
Performance Management
Human Resources
Call Center
Bpo
Negotiation
Recruiting
Non Profits
Offshoring
Team Management
Cross Functional Team Leadership
Customer Satisfaction
Hospitality
Travel
Project Planning
Team Leadership
Multi Cultural Team Leadership
Management
Leadership
Customer Service
Project Management
Process Improvement
Call Centers
Healthcare
Budgets
Coaching
Outsourcing
Program Management
Nonprofits
Vendor Management
Quality Assurance
Performance Management
Human Resources
Call Center
Bpo
Negotiation
Recruiting
Non Profits
Offshoring
Team Management
Cross Functional Team Leadership
Customer Satisfaction
Hospitality
Travel
Project Planning
Team Leadership
Multi Cultural Team Leadership
Languages:
English
Spanish
French
Spanish
French