Lorre R White

Erie, PA

Outsourcing/Offshoring

Alorica Mar 2004 - Sep 2015
Vice President, Client Operations
West Corporation Mar 2004 - Sep 2015
Vice President Client Operations
West Corporation Jan 2000 - Feb 2004
Director, Site Operations
Waste Management Nov 1992 - Aug 1998
Director, Sales and Customer Service

Edinboro University of Pennsylvania 1987 - 1989
Bachelors, Bachelor of Science, Education Penn State University 1985 - 1987

Call Center
Vendor Management
Vendor Relations
Process Improvement
Executive Management
Crm
Management
Bpo
Outsourcing
Leadership
Strategy
Customer Satisfaction
Team Building
Contact Centers
Customer Retention
Program Management
Customer Experience
Sales
Customer Service
Call Centers
Coaching
Cross Functional Team Leadership
Workforce Management
Operations Management
Project Management
Training
Telecommunications
Performance Management
Business Process Improvement
Team Leadership
Ivr
Call Center Development
Inbound Marketing
Telemarketing
Saas
Telephony
Salesforce.com
Team Management
Human Resources
Account Management
Recruiting
Quality Assurance
Sales Operations
Software Documentation
Employee Training
Change Management
Lead Generation
Employee Engagement
Service Delivery
Business Analysis

Greater New York City Area

Luxury Goods & Jewelry