US Patent:
20020080950, Jun 27, 2002
Inventors:
John Koko - Louisville KY, US
Lawrence Pensack - Louisville KY, US
Larry Sutherland - Louisville KY, US
Clifton Crawford - Louisville KY, US
Michael Wood - Louisville KY, US
Steven Levy - Louisville KY, US
William Murray - Louisville KY, US
Salah Boukadoum - Dallas TX, US
International Classification:
H04M003/00
Abstract:
A system and method for monitoring a service transaction are disclosed. A client communicates through a communication channel. Feedback is gathered from the client through the communication channel. The feedback describes an agent and an interaction associated with the agent, and is stored in a client response database.