Resumes
Resumes
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Owner
View pageLocation:
Durham, NC
Industry:
Outsourcing/Offshoring
Work:
Alpine Access Jun 2007 - Apr 2013
Quality Analyst Lead Calibrator
Essence of Antiquity Jun 2007 - Apr 2013
Owner
Us Airways Jan 2009 - Aug 2010
Customer Service Agent
Us Airways 2007 - 2010
Csa
Alpine Access Mar 2007 - Mar 2009
Quality Analyst
Quality Analyst Lead Calibrator
Essence of Antiquity Jun 2007 - Apr 2013
Owner
Us Airways Jan 2009 - Aug 2010
Customer Service Agent
Us Airways 2007 - 2010
Csa
Alpine Access Mar 2007 - Mar 2009
Quality Analyst
Education:
Robbinsdale High School 1976 - 1979
Skills:
Bpo
Call Center
Contact Center Management
Workforce Management
Outsourcing
Contact Centers
Technical Support
Troubleshooting
Process Improvement
Avaya
Vendor Management
Software Documentation
Call Centers
Service Delivery
Customer Retention
Management
Customer Satisfaction
Call Center
Contact Center Management
Workforce Management
Outsourcing
Contact Centers
Technical Support
Troubleshooting
Process Improvement
Avaya
Vendor Management
Software Documentation
Call Centers
Service Delivery
Customer Retention
Management
Customer Satisfaction