Kathy A Robinson

Clerk/Cashier
Jan 2005 to Dec 2012

Arroyo High
San Lorenzo, CA
1972 to 1974
High School GED

Imagine Schools, Maryland Region

Oct 2009 to 2000
Regional Education Specialist -Assessment and Data Analysis/ Acting Assistant Principal
PGCPS, Nicholas Orem Middle School
Hyattsville, MD
Jun 2008 to Oct 2009
Resident Principal and Assistant Principal
DCPS, Alice Deal Junior High School
Washington, DC
Aug 2007 to Jun 2008
International Baccalaureate/ Academic Coordinator
DCPS, Alice Deal Junior High School
Washington, DC
Aug 2005 to Aug 2007
Educator
DCPS, Alice Deal Junior High School
Washington, DC
Jun 2006 to May 2007
Consultant
Temecula Valley Unified School District, Erle Stanley Gardner Middle School
Temecula, CA
Aug 2002 to Jul 2005
Educator
Acton-Agua Dulce Unified School District, High Desert Middle School
Acton, CA
Aug 2000 to Jul 2002
Educator and AVID Coordinator

National University
La Jolla, CA
Aug 1998 to Apr 2000
M.Ed.
University of California
Irvine, CA
Sep 1993 to Sep 1996
B.A. in History

BUSD Preschool

2010 to Present
Lead Teacher
BUSD Preschool

2010 to Present
Mentor for young adults
Professional Tutors of America

2007 to Present
Tutor
West Contra Costa

1999 to Present
Substitute Teacher for Berkeley
West Contra Costa

1999 to Present
Teacher
West Contra Costa

1999 to Present
Substitute Teacher
Small Business Owner Arts and Crafts
1986 to Present
West Contra Costa

2007 to 2010
West Contra Costa

2000 to 2002
Teacher / Assistant Director Saint Mary's center
Laney Children's Center Evening Program

1999 to 2000
Substitute Teacher for UC Berkeley Child Care Program
Contra Costa Community College Child Care as well

1999 to 1999
Malcolm X Academy

1999 to 1999
Telegraph Avenue Association

1997 to 1997
Event Planner
German Ross Outreach Center

1994 to 1995
Counselor for (3) group homes
Bay Area Youth Homes Inc. and Imani Facilities

1991 to 1991
Community Services Coordinator, Jubilee West
Contra Costa College

1990 to 1991
Instructor
Marketing Consultant for small businesses
1989 to 1990
WCCYMCA

1983 to 1986
Director of YM-Care program
YWCA
Oakland, CA
1980 to 1983
Director of Child and Family Services
YWCA
Richmond, CA
1980 to 1982
ESL Tutor for RUSD grades K-6th
YWCA

1980 to 1981
Director
Richmond Head Start

1978 to 1980
Site Director

Santa Barbara Business College
Fremont, CA
1990
Certificate in Sales and Marketing
San Francisco Community College District
San Francisco, CA
1985
Certificate in Management and Supervision
John F. Kennedy University
1982
Bachelor of Arts in Behavioral Science
Contra Costa College
San Pablo, CA
1977
Associate of Arts in Early Childhood Education

BUSD Preschool

2010 to 2000
Lead Teacher
"Satellite Productions " my business name.

2010 to 2000
Mentor for students and young adults
Professional Tutors of America

2007 to 2000
Tutor
West Contra Costa

1999 to 2000
Substitute Teacher for Berkeley
West Contra Costa

1999 to 2000
Teacher
West Contra Costa

1999 to 2000
Substitute Teacher
Kathys smart shoppers

1986 to 2000
Small Business Owner Arts and Crafts
West Contra Costa
Richmond, CA
2007 to 2010
Tutor and Mentor
West Contra Costa

2000 to 2002
Teacher / Assistant Director Saint Mary's center
Laney Children's Center Evening Program
Oakland, CA
1999 to 2000
Substitute Teacher for UC Berkeley Child Care Program
Contra Costa Community College Child Care center
San Pablo, CA
1999 to 1999
Subsitute Teacher
Malcolm X Academy
Albany, CA
1999 to 1999
Contractor worker part time
Telegraph Avenue Association
Berkeley, CA
1997 to 1997
Event Planner
German Ross Outreach Center

1994 to 1995
Counselor for (3) group homes
Bay Area Youth Homes Inc. and Imani Facilities

1991 to 1991
Community Services Coordinator, Jubilee West
Contra Costa College

1990 to 1991
Instructor
kathys Options
Richmond, CA
1989 to 1990
Marketing Consultant for small businesses part time on call
WCCYMCA

1983 to 1986
Director of YM-Care program
YWCA
Oakland, CA
1980 to 1983
Director of Child and Family Services
YWCA
Richmond, CA
1980 to 1982
ESL Tutor for RUSD grades K-6th
YWCA

1980 to 1981
Director
Richmond Head Start
Richmond, CA
1978 to 1980
Site Director

Santa Barbara Business College
Fremont, CA
1990
Certificate in Sales and Marketing
San Francisco Community College District
San Francisco, CA
1985
Certificate in Management and Supervision
John F. Kennedy University
1982
Bachelor of Arts in Behavioral Science
Contra Costa College
San Pablo, CA
1977
Associate of Arts in Early Childhood Education

Great communication, quick learner, enjoys a challenge, and well organized

Employment at Sterling Jewelers. www.sterlingjewelers.com

Nov 2012 to Feb 2013
Customer Care Credit Specialist
Employment at 8x8, Inc

Aug 2009 to Mar 2012
Customer Retention & Escalation Specialist
8x8, Inc

Aug 2006 to Jul 2009
Escalations Specialist
Contact Centers

Jun 2004 to Jul 2006
Customer Service Representative
Employment at JPD Financial

Jun 2002 to May 2004
Customer Service Representative
Employment at Zomax Technologies

Oct 2001 to May 2002
Customer Service Representative
Employment at Broadbay Networks

Jul 2000 to Mar 2001
Tier II Technician
Northpoint Communications

2000 to 2000
Junior Network Technician, Tier II
Employment at Hewlett Packard

Jan 1990 to Jan 1994
Head Quarters Employee

De Anza College
2008 to 2010
Business Management
Cisco Systems
San Francisco Bay Area, CA
1999 to 2000
CCNA Certification in Cisco Internet Networking

Windows XP, 2000, Microsoft Office Suite 2007, Word, Excel, Power Point, Outlook, Remedy, HP Credit, Peoplesoft CRM Ticketing System, 47 WPM, 10 key-by-touch, Soft Skills, Proficient in English Reading, Writing, Communication Skills.

8X8 Incorporated

Jun 2004 to 2000
Customer Service Escalations Specialist
Catapult Telemarketing Agency
San Jose, CA
Aug 2003 to May 2004
Lead Generator
Collection Agency
Campbell, CA
Feb 2002 to Jul 2003
Collections Clerk
BroadBay Networks
San Francisco, CA
Jul 2000 to Jan 2002
Tier II Technician
Hewlett Packard
Palo Alto, CA
Jan 1990 to Dec 1993
Administrative Support

DeAnza College
Cupertino, CA
Jan 2007 to Jan 2010
Associate in Businss