Jonathan David Zook

2965 south Killarney Way, Aurora, CO 80013

Airlines/Aviation

Frontier Airlines
Service Desk and Deskside Support Manager
Sungard Availability Services Aug 2015 - Oct 2017
Service Desk Manager
State of Colorado Apr 2013 - Jul 2015
Service Desk Manager
State of Colorado Jul 2010 - Mar 2013
Service Desk and Access Control Manager
Colorado Department of Revenue Mar 2008 - Jun 2012
Help Desk Manager

Colorado College Jun 1991 - 1995
Bachelors, Earth Science, Geology Overland Hs

Itil
Technical Support
System Administration
Management
Vendor Management
Help Desk Support
Process Improvement
Information Technology
It Management
Disaster Recovery
Windows
Service Desk
Troubleshooting
Program Management
Active Directory
Windows Server
Business Analysis
Customer Service
Project Management
Servers
Call Centers
Business Process Improvement
Databases
Service Delivery
Team Leadership
Solution Selling
Vmware
Virtualization
It Service Management
Call Center
Sql
Windows 7
Microsoft Office

Itil Foundations
License Gr750132358Jz