Jon Randall Sipole

8715 Ridge Mile Dr, San Antonio, TX 78239

Hospital & Health Care

Insphere Insurance Solutions Jan 2008 - 2011
Field Underwriter
CareCore National Nov 2006 - Aug 2007
Manager, Post Review
SITEL CORPORATION - Savanah, GA Apr 2005 - Aug 2006
Operations Manager
CIVIC DEVELOPMENT GROUP - Muskegon, MI Nov 2003 - Mar 2005
Call Center Manager
SELF EMPLOYED Aug 2001 - Oct 2003
JR SIPOLE Consulting - Consultant

Training
Call Centers
Crm
Management
Customer Service
Operations Management
Leadership
Recruiting
Coaching
Team Building
Customer Retention
Telecommunications
Customer Experience
Performance Management
Account Management
Human Resources
Quality Assurance
Insurance
Forecasting
Call Center
Customer Satisfaction
Budgets
Telemarketing
Vendor Management
Process Improvement
Analysis
Business Development
Marketing
Strategic Planning
Selling
Retail
Team Leadership
Cold Calling
Sales
Customer Relations
Budgeting
Scheduling
B2B
Finance
Hiring
Employee Benefits
Employee Training
Sales Operations
Direct Sales
Sales Management
Office Equipment
Counseling
Workforce Management
Customer Relationship Management

Children
Exercise
Electronics
Civil Rights and Social Action
Education
Home Improvement
Donor
Poverty Alleviation
Reading
Music
Sports
Human Rights
Animal Welfare
Movies
Home Decoration

Hillsborough Community College Foundation
Tampa, FL
Sep 2014 to Nov 2014
Telefund Manager - Contract Position
APAC Customer Services, Inc.
Houston, TX
Jul 2013 to Sep 2013
Division Manager
Insphere Insurance Solutions
Savannah, GA
2008 to 2011
Field Underwriter, Life and Health Licenses
CARECORE NATIONAL
Hardeeville, SC
2006 to 2007
Manager, Post Review
SITEL CORPORATION
Savannah, GA
2005 to 2006
Operations Manager
CIVIC DEVELOPMENT GROUP
Muskegon, MI
2003 to 2005
Call Center Manager
JR SIPOLE CONSULTING
Indianapolis, IN
2001 to 2003
Consultant
VAN AUSDALL & FARRAR, INC
Indianapolis, IN
2000 to 2001
Manager Supply/Customer Support and Account Representative
TRANSCOM USA
Indianapolis, IN
1997 to 2000
Assistant Center Manager
UNITED STATES POST OFFICE
Indianapolis, IN
1982 to 1997
Letter Carrier/Operations Supervisor

Lincoln Land Community College
Springfield, IL
Jan 1976 to Jan 1979
Two years of college, looking to continue my education. in Business Management

Rank: Corporal E-4 Jul 1970 to Jul 1973
Branch: USMCL.i.location.original

Have over five years experience working with Avaya CMS Supervisor, NICE and IEX (working with adherence and forecasting), NICE, Sharepoint, Microsoft Office (Word, Excel, PowerPoint, Visio (Business Analysis Templates) and Outlook.). I have also worked with EIS and TouchStar dialers.