Location:
670 east Gilbert St, San Bernardino, CA 92415
Industry:
Computer Software
Work:
Oracle - Cambridge, MA since Jan 2013
Director, Technical Support
Constant Contact Jun 2012 - Dec 2012
Sr. Manager, Customer Support
Siemens Healthcare - Walpole, MA Jul 2009 - Jan 2012
Sr. Manager, Customer Service Global Operations
Siemens Healthcare - Norwood, MA Jul 2006 - Apr 2010
Sr. Manager, Technical Support
The Painted Turtle Apr 2002 - Dec 2009
Owner
Education:
University of Massachusetts, Amherst 1984 - 1988
Bachelors, Mechanical Engineering
Skills:
Process Improvement
Management
Saas
Cross Functional Team Leadership
Project Management
Customer Satisfaction
Performance Management
Customer Service
Operations Management
Call Centers
Technical Support
Vendor Management
Program Management
Team Leadership
Product Management
Analysis
Business Process Improvement
Healthcare
Call Center
Team Building
Strategic Planning
Quality Assurance
Troubleshooting
Crm
Disaster Recovery
Continuous Improvement
People Management
Change Management
Customer Support
Integration
Enterprise Software
Six Sigma
Business Intelligence
Business Process
Training
Software Documentation
Business Analysis
Customer Retention
Problem Solving
Business Strategy
Resource Management
Customer Experience
Human Resources
Outsourcing
Metrics
Contingency Planning
Process Mapping
Customer Focus
Customer Relations
Saas Support
Interests:
Fishing (Still Trying To Catch A Tuna)
Boating
Photography
Fitness
Camping
