This book reports on an evaluation approach for utilities to use to assess customer perceptions, attitudes, and expectations for water system reliability; their tolerance to service disruptions and construction impacts; and their willingness to pay for expected levels of service. Strategies discusse...
Nimmi Damodaran, Joanna Pratt, John Cromwell, Jeffrey Lazo, Elizabeth David
Paperback
263
American Water Works Research Foundation
1583213929
9781583213926
2
The reauthorized Safe Drinking Water Act of 1996 added provisions requiring all community water systems (CWS) to deliver annual water quality reports called Consumer Confidence Reports (CCRs) to their customers. With an estimated 46,000 CWS required to develop and distribute CCRs to their customers ...
Jeffrey K. Lazo, Joanna L. Pratt, Charles N. Herrick
Paperback
272
AwwaRF
1843399032
9781843399032
1
Joanna L. Pratt, Charles N. Herrick Jeffrey K. Lazo
Paperback
Jeffrey K. Lazo
8