Jim Mirza

5140 Archcrest Way, Sacramento, CA 95835

Information Technology And Services

Modesto Junior College
American River College
Associates, Associate of Arts, Business Administration, Management, Business Administration and Management

Store Management
Store Operations
Customer Service
Windows 7
Computer Hardware
Desktop Deployment
Troubleshooting
Microsoft Office
Active Directory
Ccent
Network Administration
Technical Support

English
Arabic

TRANSFORMATION CONSULTING LLC. USA & CANADA

May 2010 to 2000
Managing Principal Consultant & Managing Partner
HP Consulting Services
Toronto, ON
Oct 2003 to May 2010
Managing Principal Consultant
Arthur Andersen Consulting
Detroit, MI
Jan 2000 to Oct 2003
Director, Principal, Practice Leader, Service Delivery & Account Manager
IBM Global Services Consulting
New York, NY
Feb 1998 to Jan 2000
Executive Consultant
Deloitte & Touche Consulting
Pacific, MO
Jun 1994 to Feb 1998
Senior Manager
ELECTRONIC DATA SYSTEMS CORP. (EDS)/ A. T. KEARNEY
Michigan
Mar 1982 to May 1994
Consulting Manager

University of Michigan
Ann Arbor, MI
1985 to 1987
Master of Business Administration - MBA
University of Central Oklahoma.
Edmond, OK
1982 to 1983
Master of Business Administration - MBA
PMI
Project Management Institute (PMI): Project Management Professional (PMP)
PMI
Project Management Maturity Model (PMMM)
APICS
Certified in Integrated Resource Management (CIRM)
Mike Hammer
Business Process Re-engineering (BPR).
Demming
Total Quality Management (TQM)
SAP
SAP (ASAP)
COBIT
Control Objectives for Information & Related Technology (COBIT
ITIL
information Technology Infrastructure Library (ITIL)

Program, Portfolio & Project management enabled by PMO/Enterpirse Project Portfolio Management (EPMM)/Enterprise PMO (EPM0) utilizing Project Management Maturity Model (PMMM); Planview and T-Bone SAP restructuring tools; Leading & managing Service Delivery Operations (SDO) for Applications Management Supprt (AMS) including SAP, for medium to large contracts; Strategic organizational change & human capital management components, especially when enabled by technology like SAP (ERP) & Siebel (CRM), as an integral part of the PMO plans; Business process design, improvement & re-engineering (BPR); Business Process optimizing and outsourcing (BPO) utilizing Mega BPM tool; Business Enterprise Architecture & Transformation Blueprinting; IT strategy and governance (ITIL & COBIT), organization design, process, Business Technology Optimization (BTO), Total Cost of Ownership (TCO) & data center consolidations; Mergers & Acquisition (M&A) integration as a part of the strategic organizational change enablement plan; Enterprise Content Management (ECM), work-flow analysis-automation & knowledge mgmt utilizing the Livelink tool; Consultative selling

Zaki Heating and Cooling

2010 to 2000
Office Manager
Haven Adult Day Care Center LLC
Detroit, MI
2009 to 2010
Computer Technician
Sleep Well LLC
Southfield, MI
2008 to 2009
Computer Technician
M&M Customs
Sacramento, CA
2006 to 2008
Store Manager
Staples
Elk Grove, CA
2001 to 2006
Dept Lead

American River College Sacramento
Sacramento, CA
2002 to 2004
Associate in Liberal Arts

Excellent at working with others and self sufficient.<br/>Proficient at adapting to new situations.