Resumes
Resumes

Manager, Client Services
View pageLocation:
870 Bellemeade Pl, Alpharetta, GA 30004
Industry:
Information Technology And Services
Work:
Contact Solutions
Principal Service Delivery Manager
Contact Solutions Jul 2010 - Feb 2013
Program Manager, Strategic Implementations
Contact Solutions Jul 2007 - Jul 2010
Manager, Client Services
Contact Solutions Jul 2004 - Jul 2007
Senior Project Manager
Enghouse Interactive Feb 2000 - Jun 2004
Mgr., Client Services
Principal Service Delivery Manager
Contact Solutions Jul 2010 - Feb 2013
Program Manager, Strategic Implementations
Contact Solutions Jul 2007 - Jul 2010
Manager, Client Services
Contact Solutions Jul 2004 - Jul 2007
Senior Project Manager
Enghouse Interactive Feb 2000 - Jun 2004
Mgr., Client Services
Education:
Emory University 1992 - 1996
Bachelors, Bachelor of Science, Biology
Bachelors, Bachelor of Science, Biology
Skills:
Program Management
Vendor Management
Ivr
Integration
Telecommunications
Management
Visio
Leadership
Project Management
Cross Functional Team Leadership
Process Improvement
Software Project Management
Team Leadership
Testing
Professional Services
Software Development
Call Center
Call Flow Design
Managed Services
Requirements Analysis
Design Documents
Troubleshooting
Continuous Improvement
Sdlc
Business Process Improvement
Requirements Gathering
Training Delivery
Technical Support
Service Delivery
Business Process
Change Management
Customer Experience
Call Centers
Unified Communications
Speech Recognition
Platform Integration
User Acceptance Testing
Problem Solving
Communication Skills
Mentoring of Staff
Pmo
Crm
Telephony
Sharepoint
Vendor Management
Ivr
Integration
Telecommunications
Management
Visio
Leadership
Project Management
Cross Functional Team Leadership
Process Improvement
Software Project Management
Team Leadership
Testing
Professional Services
Software Development
Call Center
Call Flow Design
Managed Services
Requirements Analysis
Design Documents
Troubleshooting
Continuous Improvement
Sdlc
Business Process Improvement
Requirements Gathering
Training Delivery
Technical Support
Service Delivery
Business Process
Change Management
Customer Experience
Call Centers
Unified Communications
Speech Recognition
Platform Integration
User Acceptance Testing
Problem Solving
Communication Skills
Mentoring of Staff
Pmo
Crm
Telephony
Sharepoint