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Jeffrey J Skibinski

from Naperville, IL
Age ~61

Jeffrey Skibinski Phones & Addresses

  • 1123 Cordula Cir, Naperville, IL 60564 (630) 857-3200 (630) 904-4043
  • Downers Grove, IL
  • Hammond, IN
  • Lombard, IL
  • Longmont, CO
  • 1123 Cordula Cir, Naperville, IL 60564 (630) 742-6480

Work

Position: Administrative Support Occupations, Including Clerical Occupations

Education

Degree: Associate degree or higher

Emails

Industries

Telecommunications

Resumes

Resumes

Jeffrey Skibinski Photo 1

Jeffrey Skibinski

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Location:
Greater Chicago Area
Industry:
Telecommunications

Publications

Us Patents

Automatic Contact Distribution System Definable Agent Log-Off Reasons

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US Patent:
6654798, Nov 25, 2003
Filed:
Jul 7, 2000
Appl. No.:
09/611611
Inventors:
Jeffrey J. Skibinski - Naperville IL
Robert T. Eitel - Bartlett IL
Daniel F. Baker - Rolling Meadows IL
Assignee:
Rockwell Electronic Commerce Technologies LLC - Wood Dale IL
International Classification:
G06F 15177
US Classification:
709220, 709202, 713200
Abstract:
Method and apparatus for configuring agent log-off reasons in connection with an automatic contact distribution (ACD) system. An organization operating an ACD system can define any number of agent log-off reasons, which can be configured for individual agents, for groups of agents, or system-wide. These custom-defined reasons can be incorporated in historical reports and in real-time displays regarding schedule adherence. These custom-defined reasons can be changed at any time. In addition, the order in which the reasons appear for selection by an agent can be changed at any time, and can be reordered automatically in accordance with different algorithms.
Jeffrey J Skibinski from Naperville, IL, age ~61 Get Report