Location:
5 Wall St, Burlington, MA 01803
Work:
Salesforce
Director, Technical Support
Demandware, A Salesforce Company Jul 2008 - May 2012
Senior Solution Support Engineer
Allstream Its Dec 2004 - Jul 2008
Technical Support Team Lead
Education:
Boston University 2000 - 2003
Masters, Commerce, Management
Boston University 1993 - 1997
Bachelors, Electrical Engineering
Boston Latin Academy 1989 - 1993
Skills:
Customer Relationship Management
Cloud Computing
Technical Support
Management
Leadership
Customer Service
Software As A Service
E Commerce
Team Building
Customer Satisfaction
Product Management
Enterprise Software
Startup Development
Professional Services
Software Development
Plm
Software Engineering
Languages:
English
French
Spanish