Jannette R Kling

Boston, MA

Biotechnology

Alkermes
Service Delivery Manager, Global Service Desk
Blue Cross Blue Shield of Massachusetts Dec 2014 - Jan 2019
Consultant and Project Manager, Desktop Modernization
Fidelity Investments Aug 2009 - Oct 2013
Senior Project Manager and Director, Project Management
Fidelity Investments Jul 2005 - Jul 2009
Director, End User Support
Fidelity Investments Feb 1994 - Jun 2005
Senior Manager and Transition Team Supervisor and Technical Specialist

Suffolk University 1996 - 2000
Master of Business Administration, Masters, Business Atlantic Union College 1987 - 1990
Bachelors, Business Administration, Management

Project Management
Vendor Management
Business Analysis
Requirements Analysis
Management
Disaster Recovery
Program Management
Software Project Management
It Strategy
Business Process Improvement
Process Improvement
Pmp
Visio
Pmo
Itil
Project Portfolio Management
Change Management
Leadership
Enterprise Architecture
Resource Management
It Operations
Business Process
Integration
Software Documentation
Service Delivery
Sharepoint
Cross Functional Team Leadership
Project Delivery
Requirements Gathering
It Service Management
Agile Methodologies
Consulting
Risk Management
Software Development Life Cycle
Project Management Office
Portfolio Management
It Management
Infrastructure
Governance
Outsourcing
Crm
Business Intelligence
Systems Analysis
Business Requirements
Software Development
Ms Project
Team Management
Data Center
Sdlc
Agile Project Management