Inventors:
- Belmont CA, US
Helen Prask - Foster City CA, US
Yuri Ardulov - Santa Clara CA, US
Igor Rusinov - San Francisco CA, US
Ivan Gennadevich Anisimov - St. Petersburg, RU
International Classification:
H04M 3/22
G06N 20/00
Abstract:
Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for evaluating the quality of a communication session. One of the methods includes identifying, by a communication system, a communication session between one or more users of the communication system, wherein, during the communication session, session data is routed between a first communications device of a first user of the communication system and one or more other communications devices along a communication path; obtaining, from each of a plurality of communication nodes along the communication path, quality data relating to a quality of the communication session at the communication node; generating, using the quality data, a model input to a quality score machine learning model; and providing the model input as input to the quality score machine learning model to generate the estimated quality score for at least the portion of the communication session.