Heather L Utendorf

Cleveland, OH

Information Technology And Services

First American Title Sep 2010 - Apr 2011
Senior Technical Trainer
University Hospitals of Cleveland 2008 - 2010
Senior Training and Development Specialist
Lexisnexis Jan 2006 - Jan 2007
Education Program Manager
Lexisnexis Jun 2001 - Jan 2007
Research Trainer
Jun 2001 - Jan 2007
Cleveland and Akron, Ohio Area

E Learning
Captivate
Training
Instructional Design
Learning Management Systems
Technical Writing
Needs Analysis
Employee Training
Consulting
Camtasia
Blended Learning
Training and Development
Change Management
Crm
Content Development
Software Documentation
Html
Microsoft Office
E Learning Development
Storyboarding
Crm Software
Articulate Storyline
Audacity
Audio Editing
Video Editing
Addie
Scorm
Google Apps
Storyline 360
Adobe Captivate Prime
Technical Support
Balsamiq
Adobe Illustrator
Gamification
Sap Successfactors
Oracle E Business Suite
Articulate 360
Quick Reference Guides
Classroom Training
Healthcare Industry
Presentations

Intrepid Learning Solutions and Self Employed

May 2012 to 2000
Learning Consultant and Freelance Instructional Designer
Aerotek - KeyBank
Cleveland, OH
Apr 2011 to Mar 2012
Instructional Designer
First American Title
Chardon, OH
Sep 2010 to Mar 2011
Senior Technical Trainer
University Hospitals
Shaker Heights, OH
Aug 2008 to Sep 2010
Senior Training and Development Specialist
Various
Dayton, OH
Jan 2007 to Aug 2008
Freelance Writer and Instructional Designer
LexisNexis
Miamisburg, OH
Jun 2001 to Jan 2007
Research Trainer and Education Program Manager

Indiana University
Bloomington, IN
Sep 1995 to Dec 2001
BA in Communications and Culture

Adobe Connect, Huddle, Wordpress, TypePad, Articulate, Firefly e-learning Suite, Camtasia, Captivate, GIMP, Adobe Premiere, Sound Forge, Audacity, Siebel CRM, Oracle LMS, Pathlore LMS, MeetingPlace, GoTo Meeting, Live Meeting, Snag-It, HTML, Microsoft Office Suite, Lectora, Knowledge of LexisNexis, Photography and Photo editing