Heather Elizabeth Scrudato

Washington, DC

Hospital & Health Care

NHS Human Services - Philadelphia, PA since Jan 2011
Program Evaluation Manager
Northwestern Human Services - Philadelphia, PA May 2010 - Jan 2011
PQI Specialist
Northwestern Human Services - Philadelphia, PA Jul 2008 - May 2010
Case Management Supervisor

Villanova University 2005 - 2007
Master of Arts (M.A.), Criminal Justice Shippensburg University of Pennsylvania 2001 - 2004
Bachelor's degree, Criminal Justice

Program Management
Management
Project Management
Leadership
Analysis
Training
Data Analysis
Business Process Improvement
Program Evaluation
Nonprofits
Change Management
Healthcare
Program Development
Behavioral Health
Process Improvement
Public Speaking
Microsoft Excel
Team Building
Information Technology
Leadership Development
Customer Service
Case Managment
Policy
Business Analysis
Strategy
Project Planning
Microsoft Office
Powerpoint
Problem Solving
Team Leadership
Strategic Planning
Mental Health
Psychology
Case Management
Policy Analysis
Microsoft Word
Performance Improvement
Solution Focused
Auditing
Business Process
Integration
Consulting
Healthcare Management
Project Management Office
Scrum
Lean Six Sigma
Itil Certified
Continuous Process Improvement
Active Dod Secret Clearance

English

Itil V3
Lean/Agile Foundation
Certified Scrum Master
Six Sigma Champion Certified (Sscc)
Secret Clearance
Lean Six Sigma Black Belt (Icbb)
Itil Foundations Certification
License 599492

Cerner Corporation

Oct 2013 to 2000
Senior Process Architect
Children's National Medical Center

Jul 2013 to Oct 2013
Performance Improvement Specialist
Northwestern Human Services

Jan 2011 to Jul 2013
Program Evaluation Manager
Northwestern Human Services

May 2010 to Jan 2011
Program Quality Improvement Specialist
Northwestern Human Services

Jul 2008 to May 2010
Targeted Case Management Supervisor
Northwestern Human Services

Feb 2008 to Jul 2008
Intensive Case Manager

Villanova University
Villanova, PA
May 2007
Master of Arts in Criminal Justice
Shippensburg University
Shippensburg, PA
Dec 2004
Bachelor of Science in Criminal Justice