Wagner M Guerrero

Everett, MA

Education Management

Lowell Catholic High School
Senior It Support Technician
Cambridge Health Alliance Apr 2015 - Mar 2018
Pc Support Technician Ii
Xerox Jul 2011 - Apr 2015
Field Service Technician
Pwc Nov 2009 - Dec 2010
It Specialist
Terminal Exchange Systems Mar 2008 - Oct 2009
Hardware Technician

American Career Institute - Cambridge 2008 - 2010
Brighton High School 1999 - 2003

Technical Support
Troubleshooting
Networking
Computer Hardware
Windows Xp
Microsoft Office
Customer Service
Software Installation
Windows
Hardware
Software Documentation
Information Technology
Windows 7
System Administration
Help Desk Support
Customer Satisfaction
Cisco Routers
Disaster Recovery
Excellent Spoken and Written Spanish
Full Understanding and Proficiency of Microsoft Office
Quick Learner
Exceeded In Customer Service
Self Motivated
Laptops
Antivirus
Desktop Computers
Training
Software
Dns
Malware Analysis
Tcp/Ip
Routers
System Deployment
Active Directory
Workstations
Remote Desktop
Vpn
Norton Ghost
Wireless Networking
Hardware Support
Crm
Network Administration
Security
Microsoft Technologies
Printers

Social Services
Children
Economic Empowerment
Environment
Education
Poverty Alleviation
Science and Technology
Disaster and Humanitarian Relief
Human Rights
Animal Welfare
Arts and Culture
Health

Spanish
English

Laserjet Fundamentals
Hewllet-Packard

Xerox

Jul 2011 to 2000
Field service Technician
PWC
Boston, MA
Oct 2010 to Dec 2011
Desktop support technician

American Career Institute
Cambridge, MA
2008 to 2010
Certification in PC & Networking Support

Skills Excellent spoken and written Spanish Full understanding and proficiency of Microsoft Office Exceeded in customer service Self motivated Work well in a team setting Quick learner